Our Reviews

I appreciate when I deal with honest and righteous people. I feel very comfortable with Service managers (like Adam) who provide the service I requested and make knowledgeable recommendations. Some of those maintenance issues are for today, or for the future. Thank you!

From intake, Asad Ehsan was courteous and attentive to my request for 15,000 mile service on the 2024 Equinox. While biding time during the servicing, Anuj Bharadwaj passed through the waiting area and immediately spotted me, a 20+ year customer of Pohanka. Bought or leased, my choice of Chevys and their care, from Pohanka has served me well. Thank you. P.S. The cashier was efficient and professional in the explanation of the charges and credits. Regarding autos: Life is good with Pohanka service.

Adam Leno is a great service Consult! I can always rely on him to get my car serviced properly!!

Great dealership with professional staff and good coffee. No appointments no drama really appreciate the service I got I will be coming there for the future service of my Chevy suburban.

Was told I’d be out in an hour but it was closer to 1 hour 45 minutes and they didn’t even wash my truck! Last time it took 2 tries to get my steering wheel straight after an alignment and it’s still not right.

Great experience Asad is very easy to work with, always looks out for my vehicle

It was a bitter and sweet experience. My initial order for 2025 Corvette kept dragging and when I visited to dealership after 5 months to find out the reason for such delay, I was told that GM stopped producing 2025 model. I asked to cancel the order and get my advance refunded to me. Then another sales specialist Anuj saved the day and convinced me to give him a chance, and he will place a priority order. I am very big on timely communication, and he never disappointed me and kept me informed from that day on until I got my car delivered after another 3 months wait. The dealership delivered me 2026 model for the same price (after a short reminder of " Deal is a Deal").

They are very professional. I highly recommend them

I was in an out. just for a state inspection. everything went very smoothly

Prompt, knowledgeable, and courteous service from James P, my Service Representative. He took care of everything after my accident and also accomplished routine service without me even having to visit the dealership. Trust and honesty go a long way toward happy customers.

I brought my car to Pohanka in July 2025 for an oil leak. I spoke with the technician about the leak coming from the timing chain cover (which was replaced at Pohanka in January 2025). In less than 24 hours, the tech told me the cam shaft carrier has failed and would need to be replaced for $2500. I asked if this would be covered under my extended warranty and he told me he would submit a claim. After 3 weeks and incessant calling (due to lack of communication from the tech), I reached out to the warranty myself. No claim had been submitted. I reached back out to Pohanka and a new tech was assigned to my car. A claim for the cam shaft carrier was submitted to the warranty. It was rejected due to "the oil is seeping out, not leaking" and instructed "bring it back when it is really leaking, like a drip". Two weeks later, I take it to Lindsay chevrolet for a second opinion and it is then discovered the timing chain cover is leaking and it is bad. The whole right side of my engine compartment is covered in oil and they have to top it off with more oil. Lindsay instructed that Pohanka needs to fix/replace their work. I take my car to Pohanka and a claim is submitted to the warranty. After a week with no information from Pohanka, I call the warranty place who tells me they've approved a claim and pohanka is fixing it. Another week passes, Pohanka calls me to tell me my car is ready for pick up. Upon picking my car up, I see the coolant tank is basically empty. I asked them to fill it up since it is on the claim. This entire project took 3 months.

Bryant was super professional. Explained everything included in my 45K maintenance. Car was serviced in a timely manner. However, when I got the car back, there was a persistent squeaky noise. I took the car back after a few days. Bryant was apologetic and got the issue resolved in a timely manner.

I had a great shopping experience with Sophie and a good experience in finance with Stephen. Getting back to finance took entirely too long though.

First, I'd like to recognize Anuj and Jhony from sales for providing an excellent job at explaining the car, telling us the process, and successfully guiding us through it all. Also, Steve in finance who dove into his part and got thing done quickly and efficiently. Treat them all well, they're keepers. As an aside, I came in for a VA inspection and oil change on our now "old" 2018 Silverado, I didn't get everyone's name, Adam was the service advisor, they did a great job too, the shop there has always been clean and efficient. IMHO, the Pohanka dealership is the best in the area and I've used most of them.

Highly professional, and my car was back the next day. Great follow-up and customer service - thank you

We had an outstanding experience working with our salesperson Cameron Ward during the process of buying our truck. He answered all our questions, guided us through the options, and made sure we felt confident every step of the way. His professionalism and friendly attitude made the whole experience smooth and enjoyable. Highly recommend!

Got me in and out ahead of my deadline. Appreciated it very much

My experience on 9/22 with my service advisor was horrible. There was barely any communication with the progress of the work being done in my car. I got there after 5pm and didn’t leave until well after 8:45. I go to this dealership for All my car needs. I’ve had a few issues in the past, but not like this. I eventually asked to speak to a manager and told him what was going on.

The salesperson, Caleb Lemmons provided exceptional service. We knew what specs we wanted in our new Equinox EV and he was able to offer us selections in no time. We ededed up getting not just 1 Equinox EV, but 2 of them for our family within a span of 2 days!! Kudos to Caleb! Thank you.

Adam was helpful.

Nice and professional, helped put me at ease about making the purchase. Thanks to Marcus.

Excellent customer service.

Usually the dealership would call to confirm my pre paid service for oil change this time he was too lazy to do so. I probably will not come back for service

Bryant is always so wonderful to deal with. He takes the time to explain things and makes sure everything is done in a timely manner.

Jeffrey, was quick to help resolve an leaking oil line for my 2017 Tahoe, the repair was completed in a few hours. Excellent work by the service technician ! Pohanka will always be my first stop for all my Chevy service requirements.

I really like that I can just drive in for service and get taken care of right away. No need for scheduling. Things happen suddenly and this makes it easy. Sometimes when I drive by, I remember things I need to get fixed and it’s great to have that flexibility. One suggestion: please have more cars in the showroom. I’d love to browse the new models while enjoying the cool air (or warm air) inside the store.

Quick, well done and good coomunication

Serviced our truck quickly. We were pleased.

I purchased my 2006 Chevrolet Cobalt from Pohanka Chevrolet in 2006 and have been taking it in every 6 months, from October 2006 through April 2025, for complete 12-point inspections. In October, they do a 12-point inspection, oil change, and winterize my car. In April, I have been getting Virginia State and Federal Inspections and have passed all these years. Your service has been excellent, and I now have 61,000 miles, and the car is running very well. This past visit, my bill was $133.00, and I think that is fantastic. People always talk about how dealerships are very expensive when it comes to inspecting your car for problems. I have had no problems with going there every 6 months. I will keep coming every 6 months to your service department.

Sale rep was very good and easy to work with. Paper work was on a table which was ok. Sales manager was very good too. Finance guy was easy to work with and was quick

Bryant is always so great to work with!

Very kind.

Everyone was friendly and helpful!

Caleb and Marcus were great from start to finish. They worked hard to get a deal that worked for me.

I have a problem The seat belt in the back seat doesn't work I did ask them in service department to fix it but they didn’t do anything

As always, nothing but the best service!!!

I brought my car in to get the AC fixed, but then it started working again. So I canceled the appointment and then later in the day it went back out again. Destany let me come back in and get my car fixed. The bearings in the blower motor went out and I needed a new one so they put that in and it’s working fine now thanks for a really good service.

My family and I drove 12 hours to get truck. My experience was wonderful. When I had questions they had answers. They didn't try to bully me into buying stuff I didn't want or need. My sales man was very knowledgeable about the entire process. I would wish the car was detailed when I got there. However, the did a full detail once I purchased the vehicle. I would highly recommend them.

Very good

Top notch service

A great experience

Brought my car in for an oil change, air filter, and wiper replacement and was told it was recommended to have my drive belt and 4x4 driveline service. I texted and called back asking to see if they could check with my warranty to see if would cover it and I heard nothing back for two days. I finally just showed up and grabbed my car. One of the worse experiences I’ve ever had at a dealer.

Great help by Anuj Bhardwaj.

A guy working in service department was so kind

The service on our Equinox was fine; however, when my husband was there with his vehicle, he asked to speak to the general manager. The general manager was not available, so he left a message with someone to have him call. The general manager never called. That's unfortunate and disappointing. If you see this message, please have the GM call at the number provided.

I was an easy sale. I came in with a mission to purchase a truck and that's what I did.

Great customer service 👏

Good

Dealer sold me four new tires, same brand, for less than Walmart. Tire change and oil change done quickly.

Staff was polite and professional. Sales person was knowledgeable and friendly.

No appointment necessary for annual state inspection and biannual emissions inspection; fast and efficiently done. Appreciated service advisor’s attentive and friendly assistance.

All great - minor issue: service rep forgot to call me when truck maintenance completed. I was waiting right across from him - truck was ready at estimated 2.5 hours - but I waited 3.5 hours and when I went to check he admitted that he forgot to call and he was very apologetic.

Bryant is always very professional, helpful and knowledgeable.

Friendly, knowledgeable, expert auto professionals.

I took my truck in for an oil change and to replace one TPMS sensor. Was told at check in that they would take care of it. Once the tech took a look, I received a call saying that I should replace all 4 and it would be $200 each. I said no not at this time and after a few minutes I received another call saying that none of them are working so they all would need to changed out because they all communicate back to the computer together. Simple research tells you that you can just replace one if needed. While it is true that the batteries will eventually go bad, and will have to be switched out they all should not go bad while in the shop when 3 worked before taking it in. Seems like this is a scam or the tech did something wrong when programming/replacing it.

Everything went great a special thanks to Cristian he is always helpfull.

It took two days to get a diagnostic, communication was bad. They did not provide a loaner vehicle and I was without a vehicle for a whole week.

Great job by service rep Destiny.

I had an excellent experience buying my Tahoe from Pohanka Chevrolet! My salesperson, Andrew Dade, made the whole process quick and easy. I was able to complete everything over the phone in just one day, and when I arrived, the car was ready and waiting for me. Outstanding service from start to finish — highly recommend Andrew and the Pohanka team!

Good

Destany and the Pohanka Service team did a great job for us.

I took my Chevrolet Trax to Pohanka Chevy for the first oil change, as the Trax is a new vehicle. Adam greeted me quickly and processed the oil change as I purchased a free oil change maintenance contract. I was given the vehicle within an hour, and I was on my way. The service department was very busy, and I really appreciated the quick service. This is a "gold star" for the efficiency of the service department at Pohanka Chevrolet!

Great experience

Everyone is very nice and do they do the best that they can. However this is the 3rd time I have brought my vehicle in to have the radio looked at and they still have not been able to fix the problem. Very frustrating

Extremely refreshing to have not one but two salesmen who were more than willing to jump through every hoop and get things prepared.

Bryant is great to work with to get my car serviced

This was the best experience I've had buying a vehicle. Ty Ward and Marcus Mack are the BEST! Ty went above and beyond to answer my questions, go through everything related to the car and its features and kept me updated daily on the status of the car's arrival. Marcus provided excellent information with regards to the financing, balancing well a need to make sure I had everything I needed and in a timely manner. This was my first time buying from Pohanka but it won't be my last.

Good Service

It’s always the service was good quick and the work was done properly the first time thank you

Mr Kemp is a true professional

Fast courteous service. Bryant was very forthcoming and upfront when keeping me updated with progress of my recent service.

Prompt professionally performed services. All repairs done right. At Pohanka Chevy, Jeffrey took great care of me and my truck.

Great people great service

Mariem M. Vall in sales was great to chat with, and although I did not intend on purchasing a new vehicle, huge part of why I did was because she was very easy-going and went out of her way to help.

I came in without an appointment and Adam took my old Suburban away for an oil change, tire rotation and allignment. All done. All OK!

Service advisor Adam kept me well informed.

The Rep (James) was outstanding.

Always friendly and helpful!

Friendly assisting people

I am very disappointed with the service I received this time. I understand that delays can happen, and I can be patient as long as I am informed in advance. However, the communication and handling of my vehicle over the past several days were extremely unacceptable. I dropped off my car on Friday night and was told it would be ready on Saturday. When I received no update, I called later that evening and was then told it would be ready on Sunday. I tried to be understanding, thinking that since I dropped the car off late on Friday, delays might happen. Still, if I had been notified earlier, I could have planned my weekend differently instead of waiting at home for updates that never came. The next day, when I called again, I was told that the rim was damaged, needed to be replaced, and had to be ordered, so the car would instead be ready on Tuesday. I was upset, but I asked once more to confirm whether Tuesday was guaranteed, and I was assured that it would definitely be completed on that day. However, throughout the entire day on Tuesday, each time I checked the app, my car was still in the same parking spot, exactly where I had left it on Friday, with the tire still flat. It had never been moved into the service area. I contacted the manager, and I was told the service advisor would arrive at 2 p.m. and that I would be contacted afterward. I specifically asked to be updated before I had to call again. But by 2:30 p.m., no one had reached out to me, so I called again. This time, I was told the car would definitely be ready today—likely by 5 p.m.—and that they would call me if anything changed. Around 6 p.m., I finally received a call saying the car should be ready between 6 and 7 p.m. To be safe, I said I would come after 8 p.m., and I arrived at around 8:50 p.m. Only then was I told that the technician had left without completing the work, and that if I wanted the repair finished that night, I would need to wait another hour. At that point, I felt completely disappointed, even though I was still trying to be understanding. My car was still parked in the exact same spot I had seen on Friday—it had clearly not been touched until around 9:15 p.m., when it was finally moved into the service bay. The tire replacement began only at that time. I assumed the rim was also being replaced, based on what I had been told earlier, but in the end only the two damaged front tires were changed. When I asked about the rim, I was unexpectedly told that it could not be replaced until the tire protection claim was submitted and approved. I want to clarify that I originally purchased the tire protection directly from Pohanka, and I was told that I do not need to file the claim myself—that Pohanka would handle the entire claim process. The advisor also said they had already taken photos and had what they needed to submit the claim. So I asked: “Once you submit the claim, get the approval, and receive the rim in stock, when do you expect it to arrive?” The advisor told me it would likely be next Tuesday or Wednesday. I then asked whether I should call back, but he told me that he would contact me once everything was ready. I said that when he contacts me, I will arrange my schedule and come in for the repair. I purchased my car at Pohanka because I trusted the dealership, and I also purchased the tire protection plan here. But throughout this experience, I felt ignored, misled, and left completely uninformed. It even made me wonder whether my limited English affected how I was treated, or whether I was simply not taken seriously. I cannot express how upsetting and discouraging this experience has been. Although this issue is not fully resolved, I am willing to wait until next week and give Pohanka one more chance. Please do not disappoint me again. I truly hope the remaining steps will be handled professionally and on time.

Asad, Jeff and the techs were excellent. They identified a problem from prior work and went out of their way helping me detail the problem. I really appreciated their extra efforts helping me understand the problems.

very friendly and great to deal with

My service advisor James Rudbeck advisor provided exceptional service by resolving the issue and manage the situation in my satisfaction. He went above and beyond to identify the solution and provided me very detailed information of problem and path forward. He made sure I will get loaner car and can pick up my son from school on time. Great customer services. Very knowledgeable advisor and good person with wonderful personality and humor.

​I recently purchased a 2025 Suburban Z71, and my experience with Caleb was fantastic from start to finish. He truly made the buying process easy and stress-free.What impressed me most was how incredibly upfront and transparent Caleb was. There were no high-pressure sales tactics, and he clearly laid out all the pricing and options without any surprises or hidden fees. This honesty built immediate trust. ​In addition to being upfront, Caleb was extremely informative. He possessed deep knowledge of the SUV's features, technology, and specifications, explaining everything in detail and taking the time to answer every single question I had. I left the dealership feeling completely confident and well-educated about my new vehicle. ​If you are looking for a smooth, honest, and knowledgeable car buying experience, ask for Caleb, he's a top-tier professional!

Outstanding job by Andrew , sale car manager , Cameron , my salesperson . Very pleased with their professionalism and service . I would recommend anyone to but their vehicle there . Great Job Andrew and Cameron

Excellent service

Chris is a great he explains everything to me good way thanks Chris

Moses was polite and professional. Clean facility, cashier's were professional and still a great atmosphere.

Team Pohanka has always and continues to provide top notch service. There tech team managers always keep you abreast on you repair status. They are very thorough and insightful in the explanations. I want to highlight Bryant's support. He is very personable and caring about getting your vehicle serviced.

Tires were installed in 1 day. Called in the AM and ordered them, brought my truck in early evening and the tires were installed by 8:00 PM

Went in for service thinking I needed new brakes but was told I could probably go another 10k miles before replacing. Very much appreciated.

Service was good but the wait was very long.

Fast and good job

I brought my car in for an issue with the suspension. My service advisor, James, was able to get all the parts and labor needing to fix the suspension covered under warranty. They also took care of the safety inspection before I picked up my car, and even did a free car wash. After the repairs, my car feels brand new again. I could not be happier with the experience.

Service was thorough, alerting me to issues I could not observe. All provided with a professional and friendly manner.

Excellent service - thank you!

Caleb Lemons was great

It’s was a great experience

I have bought several vehicles from Pohanka Chevrolet over the last 25 years and keep coming back. Service is excellent and Bryant is beyond helpful, courteous, knowledgeable and efficient. Why would I go elsewhere?

Great customer service

My service agent was friendly ans prompt.

Car was completed in a timely manner.

Moses is a great person and provide a great service

Taylor is a super salesman. Knowledgeable! He really cares for the customer! He is not happy until the customer is happy!

I brought my vehicle in for the VA safety / state inspection. The gentleman who waited on me when I first arrived (at approx. 11:50 am) was very pleasant and told me that they are very busy so it may take 2 or more hours. Okay, I understand. It’s a Saturday and all. I’m glad he was honest about the wait time. I was sent a text from Asad (not sure if this is the same person from earlier) shortly after leaving my vehicle for service. It said should I need anything throughout my visit, to reply or call directly. So, after 2 hours of waiting and not receiving any updates, I replied to the text asking for an update. I did not get any response back. I went and asked the cashier to see if she could get an update (she said she didn’t know anything about how the text messages work). When she came back, she said that it was done and bringing my vehicle up. It was just frustrating to have any communication while I was waiting. This dealership used to be better at providing these sort of updates. Even the last time I brought it in for service, staff was lacking communication.

I came for a service and was told that things were backed up by two hours. I mentioned to my service assistant I live 60 miles from Pohanka and I should have called to check. She did something and I am very pleased because my car got services in one hour and fifteen minutes with a very nice wash. I thanked her so much and said I don’t know how you did it, but she just smiled and thanked me. Very nice service!!

Service dept lead by Bryant was outstanding getting my truck diagnosed and back to me. Communication was great

Greta

Mr Adam from service department is very helpful

Horrible experience. My goal is to not come back to this dealership for service. All day without my vehicle and missed a lot of important things because of it. Multiple communication breakdowns. At one point, I thought you guys had lost my truck. Worst service experience ever

The radiator repair worked out fine. This was a warranty repair.

Always love the customer service.

It was easy, professional and a quick overall pleasant experience

James was the best service rep. I've had at Pohanka. I've has multiple Tahoe's in the past, that I've brought to be serviced at Pohanka. James listened to my concerns and addressed the problem. He has gained my confidence in the dealership and I will definitely, bring my Tahoe back for more service.

Was surprised of cost when picking up vehicle for 15k service. Was charged for balancing alignment and tire rotation.

Service is excellent and Bryant is wonderful to work with!

Came in for a State Inspection, they found problems and fixed it as quickly as possible. The service tech was great and kept me updated the whole way. My only 'ding' is not having a loaner car available.

Very efficient, clean, and the people are very nice. Bryant is very professional and helpful every time. I drive past other Chevy dealerships because this one is the best.

The service team was great and my advisor helped out a ton. They made sure the job was done correct with minimal hassle to the customer.

Thank you Pohanka for the excellent experience with Mr. James, he was so polite and courteous with our needs, and very professional indeed!

It was very good.

The purchase experience was very straight forward and without significant hassle one typically encounters when purchasing a new vehicle.

Fast efficient service.

Great experience. Went in for an oil change and they said probably 2 hours to finish. They were done in 30 minutes! So that was great

Friendly people Asad is great to work with, he understands what I want takes care of everything and doesn’t try to sell me something I don’t need. The work is done right the first time and the communication is great

I had to call and see what needed to be done on my car. 1st my advisor said he would call back in 1/2 hour and never called. Then I had to call the next day and find out when my car was done. Because they never told me it was done.

Bryant in service is main reason I keep coming back. One of the most honest and knowledgeable people I’ve ever run across. He’s the reason I bought my 2024 Silverado 2500 at Pohanka. If you need service ask for Bryant. Kevin B.

Great adam was very helpful and making sure that my car was working properly

I came in for an oil change and tire rotation. I left with my oil changed and tires rotated. Good job guys.

I came in for safety inspection and also requested that my tires be inflated. When I picked up the car, the tires were not inflated as requested. The car was making an unusual noise, I drove less that a quarter to add air to the tires and immediately returned to the dealership. At that time, I was informed that there was a large bolt lodged in the sidewall of one of the tires and the tire needed to be replaced. When picking up the vehicle afterward, I waited approximately 30 minutes because the keys could not be located. I explained this entire incident to the service technician who brought my car to me, and he offered a complimentary oil change.

I usually have Bryant Burrill take care of my car. I understand he left Pohanka. I met with Adam Ledo, who promised me to take care of my oil change, add brake fluid and have emissions inspection done. I was informed the emissions computer was broken. Adam wasn't sure when it would be fixed but I could contact him to check. Adam's day off was the next day (Wednesday). I called Adam on Thursday. He didn't have an inspector available until the afternoon, which worked for me. We agreed on 2pm. When all is done, it took a return trip to get the emissions complete and an hour wait. The initial oil change and adding brake fluid cost $447.62 for this Senior Citizen at Christmastime. The return trip was $30 for the emissions for a total of $477.62. I will probably return to Jiffy Lube. No more savings exist at Pohanka, Merry Christmas.

Great assist from both Caleb and Stephen during this process

The service was done quickly and satisfactory.

Great customer service

We had some setbacks but Mr.Sexton got us through them.

Always excellent service!! Friendly staff

Adam is awesome. He kept us informed and remained flexible. We got the car back quickly and in perfect working order.

Liked the idea in bringing my car in for service with out an appointment and getting back the same day.

Anuj's communication was excellent and he was beyond professional. I would definitely work with him again. The only issue I had was how the finance person presented an extended warranty. It wasn't being explicitly described as such and only realized I was on the verge of committing to something additional when the payment amount was $300 higher/month than what I had calculated. It needs to be explained directly as to what it is and the cost outlined side-by-side in comparison to your standard amortization payment.

All interactions with Pohanka staff were excellent.

Always a pleasure to work with Bryant. He makes sure my vehicle is taken care of!

Adam provided excellent customer services.

Was greeted by service advisor Cristian Reyes. He was pleasant as I told him why I needed my car serviced. Cristian was understanding in what I needed and even explained what and why certain services was recommended, and what services could wait to be done. My car was ready by the time the service department closed. I was able to pick up my car the next day.

Excellent and fast

Service was fast, staff were very professional. Waiting area could use some love though. Felt very run down for a big dealership.

Great and quick experience, service was done quickly, suggestions for future care were provided.

All we needed done was completed and things we needed but hadn't known were brought to our attention and taken care of. We appreciate good and timely service.

The service department was prompt in helping me and completed the work quickly

Pohanka Chevrolet Months later, my car developed an electrical issue. I brought it back to the dealership, but they had no loaner available, forcing me to take an Uber home. When I returned to check on the car—since no one bothered to answer my calls—I learned they hadn’t even looked at it. Eventually, they gave me a loaner, but it didn’t have its registration card. I didn’t realize this until I was pulled over and not only got a speeding ticket, but also another ticket for missing registration. After weeks of waiting, they told me my car had “no issues.” When I explained the ticket situation, they promised to reimburse me if I paid it myself. I did, but afterward they dodged responsibility with endless excuses. When I finally escalated the matter to Service Manager Larry Shifflett, things only got worse. He was rude, dismissive, and treated me with complete disrespect, refusing to even acknowledge my request. From the sales manager’s attitude to Larry Shifflett’s unprofessional behavior, this dealership has shown me nothing but poor service and disrespect. I would never recommend Pohanka Chevrolet to anyone.

I brought my 2013 Suburban in for a tire rotate and balance using a service coupon. Adam was my Service Advisor and wrote the service order and offered a multi-point inspection noting it would require more time. My vehicle was returned in under 90 mins with the inspection noting future service recommendations. I was confident my vehicle up to date and will use the sheet for future service needs. The Pohanka Service Team did a great job and I will return for my service needs.

The whole process couldn’t have been any better. My sales rep Jonah was extremely knowledgeable in regards to the Corvette. Every question I asked he had an answer. Just a consummate professional. One of the better experiences I’ve had at a dealership. Rob, Mo were extremely helpful with the purchasing process. These gentlemen were just a pleasure to work with! And I don’t want to forget Don, the technician. He was able to answer all of my questions in regards to the functionality of the Corvette. Can’t say enough good things about the team at Pohanka Chevrolet. Thank you so much!

Caleb Lemons was phenomenal to work with. He had two vehicles pulled up front ready for my appointment. He’s nice, calm and easy going and had all the information to questions I had. The first two vehicles I test drove were nice, but I was looking for a few more features. He showed me the rest of the Traverses they had in stock and the one he pointed out that he liked, I happened to like too. He and the staff took time to work the numbers and I ended up with a beautiful Traverse Z71 that I’m extremely happy with. Overall excellent experience for my second purchase from this dealership over the last few years

I had the pleasure of dealing with Nick, Anuj, and Stephen. Very professional, straight forward, and respected my time. Never had a better experience before at a dealership.

I purchased a new car on December 24, 2025, expecting to enjoy long drives. However, on the 7th day, the check engine light turned on. I immediately took the car to the service center, where I was informed that they would need two days to diagnose the issue. Since the car was brand new and I needed transportation for an emergency, I requested a loaner vehicle. I was told that a loaner would be provided only after the diagnosis and only if the repair took more than two days. After two days, I received a call stating that the issue was with the fuel injectors and that the car would be ready the next day, so I did not pursue the loaner request at that time. The next day, I called the service center more than 20 times, but no one answered. On Monday, I again tried calling my service advisor, Alex, multiple times with no response. I then contacted customer service and asked them to transfer the call to him. When I finally spoke to Alex, he told me that the part had already arrived earlier, but the mechanic was on leave, so the car would be repaired the next day. I again requested a loaner vehicle. Alex said none were available that day but promised one for the next day. He also assured me that the car would be repaired early the next morning as soon as the mechanic arrived, so I agreed to wait. The next day, I again made multiple calls with no response. Later, I found out that the mechanic was present, but Alex was not at work, even though he had promised he would be. When I visited the service center in person, I was told that the part had actually arrived that day (Tuesday) and that the mechanic was busy. This directly contradicted what Alex had told me earlier, meaning I was misinformed. On Tuesday, I again requested a loaner, but none were available. I was told that on Wednesday morning, my car would be repaired first. However, the next day, the mechanic responded rudely, stating that he had many cars to work on and would not prioritize mine. Eventually, I was given a loaner car, and finally, on Thursday, my car was repaired. Overall, the repair took an entire week, and I was provided a loaner vehicle for only one day, even though this issue should have been resolved within two days, especially for a brand-new car. I am extremely disappointed with the service quality, lack of communication, broken promises, and unprofessional behavior. I am paying a significant amount for this vehicle, and this experience is unacceptable.

Prompt and friendly interaction with my service advisor Stephanie. She notified me about an issue with one of my tires that had a puncture and could not be repaired. She offered that they had the same tire in stock to replace if I desired - I said yes, replace the tire. All other work requested was performed in reasonable timeframe and my truck was vacumed and washed when I came to pick it up and pay for my service.

In and out quickly and was advised of the status often

It was good

Very polite

The service required was relatively simple--a safety inspection--but it was handled quickly and effectively.

A very Professional Dealership with excellent mechanical abilities. Friendly employees and outstanding management.

Stephanie has been great. Called and updated me on status. Delivered the car on time.

Very good

I bought my 2023 Camaro SS in February 2023. I used to purchase and service my cars from a Sterling Chevy dealership but decided to check out Pohanka as it was on my way from work. I was please with the sale but what sold me was the service offered. Service 7 days a week and after normal working hours was great. The customer waiting room with internet access as well ask desktops sold me. I just took my car in for a complimentary inspection and paid for a lube, oil and filter. No appointment needed and I was in and out in a couple of hours. Just drop it off, watch tv or internet and it was over before I knew it. Good job. Edward Jackson/ Ashburn

Last time I was there for an oil change, they didn’t fill my windshield wiper fluid, I had to take care of it myself. This time I went for transmission fluid, oil change, and inspection it took a 3 hr wait, which I didn’t complain about. But when they finally came out, they realized they didn’t even do the vehicle inspection. They took it back for 1 hour, the guy that checked my car in was not doing his job right, he was on his phone the entire time, seems unprofessional to me.

No free shuttle service for Customers , no loaner cars available anytime to stop by . They wash and vacuum , but in reality they just wash , never vacuum .

Moses was great. Service was quick

It was the worst ever ... I went for a simple oil change at 10am and got my car at 140pm are you serious 4h ... it was 2 ppl in the waiting room when I came and I was like aa nice gonna take probably 1h but boy nooo there was people came after me and left before. The guy offer to pay for my oil I told him of course you need to that's crazy 4h of my day gone you know at lease you can do. I may not return to our shop again

Arrived without appt for an oil change and took about an hour while I waited.

It was a pleasure working with Anuj. He's a seasoned salesperson, so he was attentive and detail oriented.

Adam has always been very helpful and courteous in helping me with my vehicle. He has always informed me of what is needed for my vehicle and kept me updated on the progress of the service.

Customer service rep was knowledgeable and responded well to all my concerns.

Came in with a slow leak in a tire. Your folks found the leak and patched it. Holding air now.

Service Department did a great job for the service provided for my vehicle. Stephanie in the service Department explained all the services provided. I would definitely recommend Pohanka Chevrolet for great service provided.

I can't say, because my daughter dropped it off for me.

Great service excellent customer service.My easiest purchase ever

So my contact was Asad, and after following up I have discovered that Asad was telling me things that were not true. First, he told me the repair work was covered by my warranty of work done previously and to come back for the work once the part was in. I brought my car back and it sat for 4 days. Finally, I went to the service center and talked to the mechanic who was very honest with me. The car is work $6500.00, I already invested $5,800 on it. It is not worth an additional $4,000 of work. So, Mechanic - 5 Stars, the gentleman with the beard in the service center- 5 stars, Asad - No stars. I will not be using this service center because I am going to let the GMC car die and our other cars are not GM. I will continue to speak highly of the Pohanka Chantilly service center. But I will advise people to avoid Asad.

It was very quick and easy!!! David made the process very smooth and simple for me

These guys are my "go-to" for service. Always friendly and fast. Will provide estimates for additional services, but have never pressured me to buy. I highly recommend. Special thanks to Adam L. on my most recent service.

The person who was my contact was great - communicated well and followed up promptly. But the feel like I’m getting ripped off. $2k for tires? I can get that half off almost everywhere. Service and price used to be great but it’s terrible now. Again the person I was dealing with was great.

I was greeted by Adam upon arrival who promptly checked me in and introduced me to Larry Shiflet. They had my loaner vehicle ready and I was quickly on my way. Over the next few days, I was in contact with both Larry and John Goings discussing the diagnosis on my vehicle and options for repairs on my vehicle. Upon returning to pick up my vehicle, it arrived, it looked great.It had been detailed and all the repairs had been completed. I was extremely happy and the entire process was incredibly flawless. The entire crew there are very professional, courteous and very efficient. I would, without hesitation, give them a 5 star rating and will continue to refer to you in the future. I have been a Pohanka customer for over 30 years. Thank you again! Best, D. Michael Avjean

Our experience dealing with Ian and Stephen at this dealership was great! After shopping online to determine which Tahoe we wanted, we found the exact vehicle at Pohanka. From test driving the Tahoe to actually making the purchase was very easy.

Everything went fine. My service advisor Stephanie kept me advised all through the service. Service was completed in a timely manner.

The service took longer than anticipated, but in the end, all went well. Plus the hot chocolate was great!

Great customer sevice very time I visit for service. Thanks so much

I got my car back with friendly service.

I was well received and completed the service satisfactorily.

Completed all items on a preventative maintenance event in a timely manner.

Nice to get oil changed

We had a very good service experience this time. Mr. Asad, the services technician, was extremely helpful and answered all of my questions throughout the process. Although there was a slow start due to some initial part confusion, everything was resolved, and I am glad to get my car fixed and ready to use again. Thanks

Adam Lebow is a great help in keeping my vehicles in great shape.

Didn't actually save on anything.

2085 ADAM JOSEPH LEBO was very nice and polite and he kept me in touch of what was going on with my car

I dropped my vehicle off on January 21st at approximately 10:00 AM requesting an oil change, the 60,000-mile recommended maintenance, and diagnosis/repair of a check engine light caused by a coolant flow control valve issue. At drop-off, I clearly stated that I needed the vehicle returned the same day in order to pick up my child from daycare. I also explained that I was willing to return another day for the oil change or 60k service if needed. I was explicitly told there would be no issue completing all requested work by 4–5 PM. That commitment was not met. I received no proactive communication throughout the day and had to call multiple times for updates, even after being told I would receive a call back. Late in the day, I was informed that only the oil change had been completed. I picked up the vehicle around 5:00 PM. I then scheduled another appointment through the Chevrolet App for January 22nd at 9:30 AM to complete the coolant control valve repair and the 60k maintenance. Once again, I clearly explained that I required same-day vehicle return due to childcare obligations and was assured there would be no issue. Once again, I received no communication. When I called for a status update around 3:00 PM, I was told the technician did not arrive until approximately 2:00 PM and was asked whether I wanted repairs to begin. Given my stated need for the vehicle that evening, I declined. By the end of January 22nd, my vehicle had been at the dealership for two full days, with only an oil change completed, despite a scheduled appointment and repeated assurances. No paperwork was provided at pickup. On January 23rd, the vehicle began overheating, forcing me to drop it off again. I was clear that my only request was to have the vehicle returned before an incoming snowstorm. Once again, I was assured there would be no problem completing the repairs that day. Once again, there were no proactive updates. I repeatedly called starting around 4:00 PM and was told each time that someone would check on the vehicle and call me back. No one ever did. The completion time was first stated as 5:00 PM, then pushed to 7:00 PM. At that point, the service advisor asked whether I would “give all 10s” on the survey because the repairs were supposedly completed. I agreed in good faith, believing the situation was finally resolved. However, I arrived at the dealership at 6:30 PM for a 7:00 PM pickup and was not able to leave until midnight. I was also told the 60k maintenance had been completed, yet the paperwork does not clearly document that the service was performed, and I was not charged for it. This raises serious concerns about whether the work was actually completed. After three days, multiple missed commitments, repeated false assurances, and a complete lack of communication, I have lost confidence in this dealership’s ability to service my vehicle in a professional and reliable manner. The issue was not workload or parts availability — it was poor communication, inaccurate information, and repeated failure to honor commitments. This experience was unacceptable and does not meet the standard of professionalism I expect from a Chevrolet dealership.

Sophie went above and beyond to find the truck I was looking for. She was fantastic to work with. Muhammad in finance was very helpful as well. Overall a great experience with your team!

Easy in and out. Great communication from start to finish. Work done quickly, but competently.

Moses was great. My original appt was Sunday, however, I brought my vehicle in Saturday to get walk-in service. He met me at my vehicle and got the process started quickly and it took less than an hour! Great team at Phohanka!

David and Adam went above and beyond to meet my unique needs with specific tires I wanted. When one of the new vale stems went bad, they replaced it at no cost or questions.

Brought vehicle in for Certified Pre Owned oil change, tire rotation, courtesy inspection. Tire rotation not performed

Sophie Jones was awesome to work with on the purchase of my Tahoe. Prior to working with Sophie, I was not really interested in buying a vehicle from Pohanka again. Sophie changed my mind. She was very responsive and kept true her word/deal.

Have been coming for decades to Pohanka. Have bought multiple vehicles. Always feel treated with respect.

Great buying experience. Easy to deal with and no high pressure for extras.

Asad made sure all of my concerns were addressed and that my vehicle was returned to me as quickly as possible.

timeliness of service was great

Great customer service

Recently took my vehicle in for service. Had to leave it overnight. The next day I attempted to reach out to my service advisor Moses via the text message notification I received when I checked in my car and no response. I attempted to call the 703-968-6677 number that my service advisor provided, and it went to a call desk and then I was transferred to an automatic system, then I was transferred to the service department where the staff was unaware if my service advisor was there or not. I never was able to talk to my service advisor at that time, but I kept calling back to get through to him. I tried the same with the 703-592-4741 dealership number and got the same run around. It was frustrating. All I wanted to find out was the status. Finally, was able reach my service advisor later in the day to get the status of my vehicle. My service advisor Moses was pretty good with his service and the cashier on duty that day was really nice and helpful in processing me out with my vehicle.

It was a smooth and easy process. Marcus, Anuj and Muhammad were exceptional to work with.

Good service

Dennis was an amazing sales representative. He worked with me to get the monthly payment I was looking for and made the entire process smooth and easy. After purchasing the vehicle, I noticed the back seat floor mats hadn’t been installed. I went back the next day, and he quickly took care of it with no hassle at all. I highly recommend that anyone looking for a vehicle ask for Dennis.

Good service.

Good experience with all levels in sales dept.

Yes My First Time Buying a Brand New Vehicle From Pohanka Me & My Husband We Love Our 2026 Tahoe Z71 Our Salesman Dennis Conda He was Awesome Very Nice Guy Great Customer Service We Appreciate His Hard Work & Service I Would Definitely Recommend Him To Anyone Thank You So Much For Your Service Dennis.

I had a great experience at the dealership. The staff were very friendly and professional. They knew what they were doing and I felt I could trust them. The process was smooth, and I got a good deal on my new car.

Great customer service. Know what they are talking about.

Very good

I was there 2.5 hours for an oil change, tire rotation and replacement of a part. I was not given updates throughout the time I was there. But overall rh dealership did a good job to fix my issues with my vehicle

I received excellent service from Pohanka Chevrolet—the staff was very friendly and helpful.

Fast oil change and tire rotation at a great price

Very friendly and knowledgeable staff.

Adam Leebo and the service team advised and provided the service that was needed to make the appropriate fixes on my car.

Moses has been hones and kept me in the loop as to what is going on with my vehicle.

I purchased my vehicle there, so when I found a nail in my tire I called to see if they could help. The service rep said come on in, we’re not that busy and we’ll take care of that for you. (2.5 hrs!!!….2 and a half hours later it’s done , but only after me asking about it. What is wrong with your shop. This isn’t my first time something simple taking hours . My inspection took just as long a couple months ago. Unacceptable

Good friendly service.

The routine oil change, fluids and tire check was completed, but the job took much longer than anticipated. The explanation was it was because the Pohanka internet connection was down. Service advisor Alex Carlotto was helpful and offered a $15 discount to today's service charges, which was appreciated.

Mechanic refused to put on just brake pads and and didn’t notice my tps light was on the dashboard which I would’ve gotten fixed. I guess what I wanted didn’t put enough money in his pockets smh

My experience was excellent. The staff was friendly, professional, and fast.

Fast and easy

Brought my vehicle in for scheduled maintenance and a check engine light. After chasing the check engine light, having not been corrected prior I was frustrated, Cristian the service advisor went above and beyond to change my opinion of Pohanka Chevy, and I was extremely pleased with the results. 15 out of 10 because I went in already disappointed and dissatisfied

Adam was knowledgeable and friendly when discussing the issue and resolution for my car. Would definitely work with him again

Adam Lebo is my “go to” service technician. He is friendly, professional, trustworthy, reliable and communicates with me timely on the status of my vehicle. The great service and convenient shuttle service keeps us coming back to Pohanka time and time again.

The intake person, technician and the checkout person were all professional fast and kind. Thank you.

Dennis was fantastic to work with!

Ian was the world's best car salesman. I was coming into the dealership only 3 days after my car was totaled from a car accident (car hit me going 60mph), so I was dealing with a concussion and just completely overwhelmed with a car rental, insurance companies, and medical. Ian was so incredibly kind, calm, easygoing, and willing to go the extra mile (literally- my dream chevy tahoe with sky white interior which was located in NC at another dealership). He spent 1hr driving the car with me through roads to ensure I liked the way it drove and understood all the technology. Rob Ferris-GM, was exceptional and made me feel like a VIP. Alli, the finance manager was truly amazing (great to see female leaders in a male dominated field) in getting me the best interest rate. Highly recommend this dealership!

Always excellent customer service at Pohanka. Bought my truck from Pohanka and continue to get all regular service (Oil changes, etc) from them. Especially appreciate their extended service hours...makes it possible to get the vehicle taken care of after work.

Sophie was great I was in and out with my new Tahoe in around 2 hours.

Great fast and friendly services!

Great experience as usual, Adam was very helpful and professional.

All involved were excellent in making the experience very enjoyable and easy

My experience was great!

great

Always take good care of me!!!

I have been taking my car to Pohanka for many years and have always had a good experience. They were able to squeeze me in this particular time and were efficient as always.

Stephanie was fantastic to work with. I’ll be coming to Pohanka Chevrolet from now on. I mentioned that I had a long road trip coming up with my family, and without hesitation she fit me in the same day to get my vehicle serviced and repaired. Her communication was prompt, clear, and professional, and she was very knowledgeable about special coverage bulletins for recurring issues on my Traverse. The level of customer service made a stressful situation easy. I’m looking forward to coming back for regular maintenance.

We are informed every step of the way. Options are offered and the staff is very personable, especially the young lady cashiering.

Preet was very knowledgeable and helpful in finding the cars I wanted to check out. The price negotiation went well. I believe we were both satisfied with the result. I am very happy with the Trax I drove home.

Joshua was great

Joshua was able to get me in and out quickly for my service. He was very courteous. Great customer service.

Excellent, very quick and polite service.

The sign in was great with the rep being very professional and helpful. A+ Unfortunately the tech forgot to change the sticker for the oil change or to reset the car oil status. I had to return the next day to have it resolved. Apparently oil change had been done just not reset.

Quick service and super polite employees.

thanks

I had a great experience. They were very transparent that it may take a few days to get my car fixed and offered me a ride home. It actually took much less time than I originally thought and I was able to pick it up the next day! Cristian was very helpful and communicated everything to me. Great experience!

I came in with my truck needing a lot of scheduled maintenance. Due to limited mechanics in that day a two hour promised effort became 5 hours. This would’ve been ok except for the lack of updates about the actual effort. The manager stepped in and made things right which I appreciated. Hopefully this was a one time issue.

Professional convenient very easy to get good Service at Pohanka

Friendly and fast

Excellent service!!

Once again, thanks to the Pohanka Chevy Service Team and specifically to David Beltran, my Service Advisor. The engine light on my Tahoe came on and I had AAA tow my Tahoe to Pohanka. David walked me through the service/extended warranty process for a HUGE fix, secured a loaner car while the insurance reviewed everything, kept great lines of communication open, and basically held this nervous lady's hand throughout. I felt like my car, as well as me, mattered. This is my 3rd vehicle I have purchased from Pohanka since 1995, and they secured my loyalty a long time ago and I keep being reminded why when I have such great experiences as this!!! Thanks David and Pohanka!!!!

Convenient hours, great shuttle service, easy drop-off and pick-up, timely communication from service staff, friendly and professional staff, quality work at a competitive price.

I had a great experience, even though I didn’t get my car wash. The service representative was very informative. I do appreciate him. I just don’t know why my car wasn’t washed or vacuum.

I enjoyed meeting David.

Service department is friendly and informative

Fantastic service

Excellent work My Salesperson very Professional Full Filled all requirements 🙏

Service was great however was a bit pricie. Service manager on duty that day was very good to work with.

Went in for a quick oil change, arriving before 9am so as to assure an in and out scenario. Service representative told me that it could be one to two hours. Forty-five minutes later, my Traverse was sitting in the service lane in the out going direction. meaning it was done and ready for pick up. Went to receptionist and inquired if it was ready, she told me that she didn't have the paperwork. Another forty-five minutes later the paperwork showed up and was handed to me by the Service Rep. So, was the truck ready in the time proposed yes, but waiting forty-five minutes for the paperwork was not expected and seems excessive.

Please review my service file and give me you comments. My 2023 vehicle has been in your service department for 5 consecutive weeks for a warranty issue. You cannot give me an answer as to when I will get it back.

Good service. Specially Joshua is very nice and helpful

The service department at Pohanka Chevrolet always goes the extra mile to make sure their customers get top notch treatment. They provide the best in proffessional service in the most friendly and customer-centered way.

The people were very helpful and kind, I am just concerned about how expensive the dealership is becoming compared to Virginia Tire and Auto in Centreville.

Always a great experience!! Friendly and helpful.

Great Service!

We had wonderful experience. David was was very professional and helpful. Thank you!

An excellent experience all around, Josh was incredibly helpful and made sure we were well taken care of. Would recommend to anyone!

We have purchased many cars from the Pohanka family. I would say this experience rated right at the top. Our salesman, Josh Diaz, was a tremendous help. This was my first EV buying experience, and he answered all my questions (no matter how silly). He’s a great value to your team. The actual process of purchasing the car was smooth and seamless. In and out in a time that I thought was very reasonable. Looking forward to driving my new Pohanka Chevy EV!

Dropped car off on a Monday. No contact, even though I left messages until Wednesday. 2025 Equinox lost GPS location service. Common problem it seems cause the replacement module is on backorder. So, my car is not repaired.

Adam and Larry are the best

Service writer was very professional and friendly

Pohanka sets the GOLD standard for how the truck buying and having service. The staff at every level was outstanding and answered every question, add in the quick turn around and incredible service center hours you would be crazy to go anywhere else.

Very responsive service team lead by Josh. Thanks for your help

Jonah Kemp was great stay with me through the process explained everything very well

IT was quick and easy

Jonah was terrific to work with. Got us in the car we were looking for, not an easy task due to very low available inventory. Dealership overall was excellent. Would recommend and definitely buy another vehicle in the future.

Purchased vehicle at pohanka took it in for free life time inspection was rejected for cloudy head light lens took to another certified va state inspection station and it passed with no problems. Was going to trade it in for a new one but you tried to burn my arse with using inspection to sell new parts. Pohanka should lose its va inspection license

I dropped off my truck in the morning with service. They sent a driver to pick me up later that afternoon at my office because I needed truck to get home. The problem was fixed. They did a nice job all around and even applied a coupon I had gotten from them in the mail.

This is the second time i have worked thru Service Manager Christian Reyes regarding service for my 2014 GMC truck. Each time, I received nothing short of excellent service and communication from Mr. Reyes. Looking forward to working with him any time in the future when my truck requires service.

Adam was great 👍

Fast and friendly service

Our sales person welcomed us into the dealership, listened to our vehicle needs/expectations, and made a great deal that met our budget. Management was also very helpful.

Outstanding and professional!!

Work was done promptly and on time. Thanks to Adam and the crew for taking care of my vehicle as usual. Thank You!!

Professional and Courteous service rep. Adam greeted me for my appointment promptly.

Great

Customer service was excellent, clear communication as usual

Thanks for everything. Jonah, Preet, and Stephen were very enjoyable and professional.

Vehicle serviced timely and the advisor was always very helpful

Great service

Great job as usual from Pohanka Chevy and Adam getting me in and out, all the while updated and informed on the status of my Traverse

We had a truly fantastic experience from begging to end. Professionalism and knowledge was outstanding. Jonah Kemp was our sales person and he presented himself with highest and utmost professionalism. His knowledge about the vehicle he sold us was outstanding and he was able to address all our questions. The financing team was also professional and was able to smoothly finalize the transaction. Thank you to Mo Khan for his outstanding support and service.

Service was great

Efficient, professional and consistent across all aspects of my buying experience

Without an appointment, my 5,000 mile service was completed in a very timely manner. The staff was pleasant and courteous, and the paperwork was minimal. My Chevy Trax is the first car ever purchased that had zero service issues at the first service, not even minor items.

I recently brought my Chevy pickup in for service at Pohanka Chevy in Chantilly. My service advisor was Adam Lebo, and I've worked with him several times before. He greeted me at the service lane as soon as I arrived, reviewed the list of needed repairs, and kept me updated on the progress of my truck. He even came to the waiting area to let me know it was ready. This is why I keep returning.

Jonah and Stephen were great to deal with, worked with me after hours to make sure I got the corvette and papers were signed, would recommend them to anyone looking to purchase a vehicle

nice

Good job

I have used Pohanka Chevrolet's service department for many years and never had a bad experience. They have always been honest with me and I have never felt I was being recommended a repair that I did not need. Pohanka has my complete confidence and I highly recommend them to anyone without hesitation.

Very polite and helpful service advisor. Regular maintenance scheduled. I was there only a couple of hours, thinking it would be much longer. I always bring my truck here for service.

Adviser she is not professional, she doesn’t know how to explain, she charge me extra for diagnose , I told her not to do it , I don’t want pay if do t want fix it , of course I don’t need to diagnose if don’t want fix it , I paid $209 for nothing I want refund my hard working money

When I purchased the vehicle I was promised one full maintenance (oil change, tires rotation and multi inspection) from Pohanka and one from GM for buying a new vehicle. It is kinda embarrassing asking to remove the $44 charge for tire rotation. Even more embarrassing was to be rejected. Additionally, on my first maintenance appointment I was informed that I have used the Pohanka one and that I have one from GM left and that I can use in any GM dealership. I drove from Rockville MD to you so that you can charge me $44. Not coming back.

Excellent customer service.

Stephanie was amazing and easy to work with. great communication.

Very satisfied with my visit

I brought my Malibu in for an oil change on 8 March. At drop pff I told the service representative (Adam) that my rear passenger side tire sensor was not working. On 9 March, Adam contacted me to confirm the rear passenger side tire sensor was not working g. Adam advised that once one tire sensor goes, the others may follow in the near term, and he asked if I’d like to replace all four. I declined to replace any of them at this time. After I picked up my car on 9 March, I noticed all four of my tire sensors were not working. My car was in worse shape after I brought it in than before.

The service was very nice

Went in for inspection and out in hour.

Oil change was performed.

Good convenient service for a fair price

I appreciate when I deal with honest and righteous people. I feel very comfortable with Service managers (like Adam) who provide the service I requested and make knowledgeable recommendations. Some of those maintenance issues are for today, or for the future. Thank you!

Everything went smoothly and was less than 2 hours. Josh did a great job.

Lyft ride makes it easy to get my car serviced at Pohanka.

Great experience. Met with an advisor quickly and work commenced. Appointment was completed ahead of schedule.

I was in for my annual Virginia car state inspection and emissions, which I do every 2 years. I usually get my oil changed and have your technician check the fluids. The technician found an issue with my rear section exhaust hanger, which was broken, and fixed all parts associated with it. It passed emissions and the Virginia state inspection after the parts were replaced. The service part technician (Alex) gave me an Uber both ways 2 times to resolve this issue. I had to security password in order to get on my Yahoo site and pay the bill. He was very good at assisting me in getting the Uber and advised me that it would take about 3 hours to get the parts and install them into my car. He was always notifying me of other issues and treated me with all the respect as a customer. I would like to recommend him for all the assistance in resolving all my issues with my car. I always feel safe when I am at your service station simply because they handle me and the car with care. I go to your service station every 6 months for my car to be checked for any issues. The next time I go will be in the October timeframe.

Fast and efficient service. Great work by Adam and the mechanic.

Wonderful service

When I think of my past experience at Pohanka, I think of professionalism, respect, and fair pricing. The staff there, including Steve and Hunter were on top of things from the time we first got there. Sophie Jones, however, was the best! She made the entire experience smooth and fun. Nice job Pohanka!

It was great

I recently brought my 2002 Chevrolet Corvette Z06 in for service at the dealership, and my experience upon picking it up was extremely disappointing. When I retrieved my vehicle, I immediately noticed that the seats were completely wet, stained, and the interior was in significantly worse condition than when I dropped it off. As someone who takes great care in maintaining their vehicle, this was very upsetting to see. The condition of the interior made it seem as though the car had been left with the windows down and exposed to rain/snow or handled with very little regard for the owner’s property. I understand that mistakes can happen, but customers trust dealerships to treat their vehicles with professionalism and care. Instead, I was handed back a vehicle with a damaged and soaked interior, which is unacceptable for any service visit. To their credit, the dealership has agreed to send the vehicle out for detailing to attempt to address the issue. While I appreciate that step, it does not change the fact that the vehicle was returned to me in such poor condition after service. The situation has caused a significant inconvenience and has shaken my confidence in how customer vehicles are handled. I sincerely hope the dealership takes this situation seriously, improves their handling procedures, and ensures that other customers do not experience the same level of disappointment. At the end of the day, customers should be able to trust that their vehicles will be returned in the same or better condition than when they were dropped off—not worse.

Great experience with the Caleb (salesperson). He was very responsive throughout the process and took care of everything from the initial call to the delivery forge vehicle.

Alexander was very proper, thank you for such great service

Good day, my most recent interaction with your service department came when I brought my son's 2007 Chevrolet Silverado back, after some recent repairs failed to resolve the issue. After some initial miscommunication, I was put in touch with Larry Shifflett, the Service Manager. If ever there was an individual who personified the term "professional" in their field, it was he. His communication, knowledge and patience was exceptional. He delivered both good news and bad clearly and with options. He was responsive and has renewed my faith in the Chevy Family of dealerships (my experience at another dealership was terrible). The fact that he leads this team is a reflection of why it is so positive to come to your establishment. I am please to be your customer.

I am grateful for the help and professionalism that Joshua Diaz and his boss provided during my purchase.

I brought my 2024 Suburban in for warranty service on the AEB (UHY) and an A/C drone at low speed. Stephanie was my Service Advisor. She listened to my description of the problem and and wrote the Service Order to properly document the problems. The Service Tech spent several hours diagnosing the AEB and recalibrating the camera. He initially did not isolate the A/C drone and I did a test drive with the Tech. I was able to duplicate the A/C noise for further testing. He isolated the problem to the A/C compressor. Both warranty ussues were complicated and resolved by the Service Team. Stephanie kept me updated at key points in the process. They were professional and competent. I was very pleased with their dedication in providing expert service.

We try to he consistent with using Pohanka, unfortunately the service seems to be lacking. So much so a friend that purchased a vehicle after I did (due to my initial experience) and was happy. She also noted the decline and purchased a new vehicle elsewhere. I am still trying in hopes of change, or even a one off experience. Came in to see if a tire needed replacing. That took 2 ½ hours to be told no, and then had to wait an additional hour to get it back. I was not confident from the moment I arrived. I decided to wait as I had a very poor experience when I left my vehicle for service.

Great customer service

Adam at the service department was great to work with, he made sure my car was fixed right the first time and got it finished on time.

all questions were answered

It was a very good experience. Everything from the first test drive to the final paper work. Ian was very knowledgeable about the vehicle (more so that any place I went). He also followed up appropriately and in a timely manner. When the decision was made to purchase the 2026 Colorado ZR2 everything went smooth and was very low pressure. They even found us an extra $250.00 discount versus an extra $250 charge! Arrived at dealership at 9:30 and drove out at 11:30 with a test drive and everything. No pressure to purchase any extras, but were offered with all the details and costs. One of the easiest and least stressful car buying experiences I have ever had. A credit to Ian and Mohammed working with us through the process. They treated us and the process like they were they had a personal stake in the business. This was my second time purchasing a vehicle at Pohanka and would not hesitate to buy another. They have earned my recommendations.

Awesome!

The staff at the dealership are superb—efficient, friendly, and very courteou

Everyone was kind and professional was in the line about two minutes service manager came out we took care of what we had to take care told me I’ll be ready in about an hour and a half and it was prompt about an hour and a half got the call great job thank you

Christian Reyes was very kind and helpful.

Very effective and professional personnel.

Last time it was a 3 hour oil change, this time 2.5 hrs and I was there before 8am and the service guys is like oh we’re not busy, this is a good time to come. I feel like they need to do a better job of dividing up the work between mechanics or something that would allow this to be an easier process especially for routine maintenance.

The service was excellent, but the wait time was very long. Even though I had an appointment, I still waited for 3 hours!! I hope that in the future scheduling will be better and the wait time won’t be this long, especially for just an oil change.

Fast and on time all personal was friendly and helpful

The Pohanka Chevrolet team led by Mr Larry Shifflett has taken excellent care of me. Five stars at a minimum. In addition, my service advisor Moses is great and my tech for my Equinox EV, Jack, is top notch. Highly recommended!

Cristian Reyes quickly came through with a loaner when I had 2 vehicles in for repairs. I needed a vehicle to get to work and an important medical appointment.

It’s was good

My car was ready to pick up at the estimated time for the services performed.

3stars only cause my car has been there 4 times in the three months I’ve owned it. I spoke with sales manager and he is going to make sure it gets handled, thanks hunter

Ian and Stephen were great to work with. I am very excited to have my new Tahoe.

Sophie and the fiancé team were great

All staff members are super friendly and professional.

I am very satisfied with the service. They installed a new engine in my vehicle and everything went smoothly. I especially want to thank Adam for his professionalism, clear communication, and helpful attitude throughout the process. He made the whole experience much easier. Highly recommended!