Our Reviews

Great experience! Very Knowledgeable, efficient and smooth process buying our first new car!

Was able to build what I wanted and get it delivered. Sales rep did a good job of keeping me informed and Hunter did a good job assisting and honoring supplier code and trade in value based on our initial conversations

Ian was great. He answered all my questions and made the process easy. Mohamed was equally awesome in finance.

Service - state inspection and recall update - was efficient, timely and no one tried to upsell me on other services. Well done.

Pleasant experience, repair completed

You all were able to fix the immediate issue however you discovered an issue with my transmission but could not repair it because it was covered under warranty and no longer have a certified transmission specialist. So you all suggested I go to another dealer to get the needed repairs. That was disappointing because I bring my truck only to Pohanka for everything.

Bryant Burrill does an outstanding job and takes good care of my needs.

Everything went well as always.

service was great and done in timely manner

Jonah and team did an amazing job finding the exact Traverse I was looking for. Their service was top notch. Solid communication- upfront, detailed, no nonsense, exactly what I want when purchasing a new vehicle.

Everything was special except being a little late

Nice and easy. Very professional and get the works done on time.

Jonah was excellent

I never had to set foot in the dealership. The service was truly outstanding from start to finish! Every person involved kept their word, going above and beyond—from handling the paperwork to the final late-night vehicle delivery. They set the standard for exceptional service. Won and Stephen are invaluable assets to the Pohanka organization.

Quick service and good communication.

All went well. Routine service was completed in a timely and competent manner while I waited.

I reached out to Pohanka about replacing my current suburban and once a model and color became available Caleb made the process from start to finish very easy and quick!

My experience with Banca was positive and efficient. The service man was prompt and friendly. Thanks for keeping my car up and running.

Great experience no Will sales person really feel like they took care of me

I have never had a problem with the service department in the past and overall I'm pleased with the service they did on my vehicle. What I'm not pleased with is the lack of communication from my service advisor. I had to call multiple times to find out what the status of my trust was and it was finally ready four hours later than I was told it would be. I never did get to speak to the service advisor, just the phone operator that picked up the phone for the service department

Everyone that I worked with was well trained and worked fast for my sell to go as smooth as possible. Thanks again

The only thing I'd say is attention to detail. As I drove away I realized they didn't attach the yearly inspection sticker. They did all the work, but didn't do that. It just cost me time.

Everyone was very nice and honest. They told me 2 hour wait time and it was just that. I appreciate the honesty.

I had a low beam out when I arrived at 9:01 am At 10:00 I was told my Suburban was ready I looked at a bill for about $350 I asked if a light bulb REALLY cost $350 Adam said there was a wiring issue and it needed to be replaced, too I said OK...but why does it say 2 hours of labor when it was 59 minutes from check in to check out He said..Oh, let me fix that. (Why did THAT need to be 'fixed'?) I was so 'upset' with THIS, that I didn't even ask for a MILITARY DISCOUNT nor did I even check my light that had been the problem When I got home, I thought to check the light ...AND IT DID NOT WORK!!! I had to go BACK and do it all again! I didn't get compensated for the extra time I put in to this simple task. Not a happy camper!

Our Salesman Won was outstanding!! Great communication and was willing to answer any questions we had !!

Our car salesman, Ian, was fantastic and incredibly patient with us throughout the process. However, the finance department left us feeling underwhelmed. It took them an exorbitant four times to finally reach the numbers I had requested at the outset. I’m still puzzled by the unnecessary back-and-forth. To top it off, after purchasing a $51,000 car, I was deeply disappointed with the detailing that had been promised before leaving the dealership. The detailing was a complete letdown. They barely wiped down anything, leaving the floor covered with rubber mats in a desperate attempt to conceal the fact that the car wasn’t vacuumed. I left the dealership with the same dirt on the floorboards as when I first saw the car. The detailing was unimpressive.

Very easy process and professional staff. Great experience. Would recomend Pohankato anyone.

My service advisor Mr. Bryant Burrill has always been very professional, courteous and goes above and beyond. Mr. Burrill has always represented Pohanka Chevrolet very well and I respect him for his honesty that reflects on the values of this company

I brought my new 2024 Suburban in for my dealership courtesy Oil change and annual Virginia safety inspection. Destany was my Service Advisor. She quickly prepared my service order. I found her very professional and knowledgeable. My vehicle was serviced expeditiously. Destany reviewed my service order with me and noted the low brake fluid recall had been previously corrected. Destany had my vehicle washed and it was returned spotless. My service was completed by 8:30am. I was very appreciative of her thoroughness and attention to detail.

The recall work on the truck was fine, but scheduling it felt very disorganized. It was in for a week just to get the diagnostic work completed. During that time, my key was lost. After I called a number of times to schedule the recall work to be compelted, you guys finally found a loaner for me. A week later, you let me know that my truck was ready, but I had a $581 balance to cut the new key (that was lost while you were daignosing the issue originally). Days after we worked through that issue, and I picked the truck up and returned the loaner, we were contacted to return the loaner and pick my truck up. Again, this goes back to the ticket being left open becuase of the key charge issue. It was all just very disorganized.

My sales rep (Sophie) was the most helpful and professional dealership employee have ever had the pleasure doing business with. She took the time to explain everything and get the deal I wanted. I would recommend Pohanka dealership for my next vehicle purchase and to my friends and family for theirs.

Work was done great and swiftly !!

Scratched both my rear wheels. They resprayed it but the color isn't exactly the same. Also, inspection/emissions was done, but I still cannot renew registration with the state of Virginia several days later. It should've updated the system after 24 hours.

Driving in with no appointment needed is a great way to run service. So many other dealers require an appointment that you have to book weeks in advance. This was my first experience with Pohanka Chevrolet and it was easy, fast, and overall a great experience.

Just as I have come to expect, I was greeted quickly, my truck was checked in promptly, and the service was completed wonderfully. Thank you Pohanka Service!

It was a nice comfortable and clean showroom. The work was done on time and I never have a problem whenever I go there.

The service representative was empathetic to the unexpected breakdown of my truck. He kept me informed on the progress of my repairs. He repaired a recall on the truck while he replaced the battery. Excellent work.

Fast. Professional. Perfect.

They left a screw in my tire

Adam provided excellent customer service.

Took my car without a reservation, worked quickly, did what I asked and provided the kind of service that I expect!

Tate was great and very helpful, got my car done much sooner than anticipated and went over everything with me in a detailed but easy to understand way. Was very kind

Very Quick

RJ is the reason why I switched from the Alexandria location to you all and he’s the reason why I’ll stay. His customer service and professionalism is top-notch. Thanks!

Simple oil change and tire rotation. They were unable to reproduce the ignition issue, but hey it seems to be working so I'll count that as a win.

Repairs were not done completely.

Simply timely and exceptional service … for state and emissions inspections.

I brought my vehicle in after it would not start and it was ultimately diagnosed as a faulty ECM. My feedback, however, is related to my service advisor - Destany Foreman - who on multiple occasions seemed to lack any concern or customer attention to communicate and follow-up with me. For example, I had to call 3 separate times to have my call returned no sooner than 4 hours later. I ended up picking up my vehicle as the part needed to be ordered and was told I could bring it back the following Monday - only to find out later by the service manager, Brian, that the technician only worked Wednesday-Sunday. Again, not an issue once that information was communicated, but a second example of lack of communication, since the only reason I found this information was by directly asking to speak to the service manager. Today, I dropped the vehicle back with Destany around 9:30am and at 4:30pm without any updates decided to call and check on its status. Destany responded "the ECM is still being programmed and I don't have an ETA". No offer to go check, no sense of any care, and if anything more a sense of annoyance with a verbal attitude. Overall, my experience with the dealership and service center has been positive up until this point which is why I've chosen to name the advisor directly and consider this an isolated experience.

I bought the Chevrolet Cobalt in 2006 and have gone every six months for Virginia State Inspection and emission test for the last 19 years. Each time I have gone there, your servicemen have treated me with complete respect, and they always do a 1o point inspection. I always get my oil changed and have them check the air in all my tires. I also have them check my fluids. Over the years, I had only one bill bill and paid for it with monthly installment. They do a great job making sure my car runs smoothly each time.

I am grateful that I can get in and out of Pohanka in a couple of hours. This time was no exception.

I honestly was treated like I was buying the most expensive car in the dealership. My salesman Jonah was extremely attentive, kind, informative, and patient.. The finance manager was also very helpful. I felt respected and they both listened to my needs and my desires and made my experience great.

Great

I received a pleasant greeting. Car was in for inspection, which was completed a little under a hour and the car was washed. Great job, thanks.

Once I arrived at the parking lot, she approached me and offered me all the services my vehicle needed and served me quickly. Even though I needed a few services, she explained everything I needed for my next service. She was quick, friendly, and very professional.

I felt like Marcus did everything to try help me get the best deal possible and make sure I was comfortable with my purchase.

Came in early, 0730, for an oil change. Didnt leave till 11:30 Hows that possible?

Anuj is the GREATEST salesman - taking care of every detail PRECISELY and COURTEOUSLY!

All employees were professional and very pleasant.

A work in progress... to be completed on 4/21. So far the team has been GREAT... I have purchased 7 cars from Pohanka Chevrolet and have had 99% of my service done here. The only mishap was on 3/17 of this year, I was getting my car reinspected, it took over 5 hours because the inspector went home early and did not inspector my car, they had to have the Lexus inspector do it (very disappointing). Other than that, the work, customer service and professionalism, courtesy have always been OUTSTANDING! This is not said lightly as I am a 20 year US MARINE, and retail sales manager of 27 years. Aside from that one stated incident I would (and do) highly recommend Pohanka Chevrolet for sales and service. Guy Vindigni 703-786-7534 Guy.vindigni@gmail.com

Excellent service, fast and service rep was awesome!

Timely, considerate and accommodating.

Not good at ALL! I was Quoted a estimate of ten thousand dollars for part that cost merely nine hundred dollars For a talk converter Replacement." After I do this survey, remove my number from UR system. Cause this would not be necessary, no more. After this

This dealership does not take reservations - it's first come, first serve. Difficult for someone who works a lot. No one greeted me upon arrival yesterday - when I walked into the area where there were multiple service providers, I had to initiate contact. I was there for oil change and my back-up camera had just stopped working - I was told that I would need to leave my car for several DAYS to diagnose the camera. I indicated that was impossible and asked for a quick peek to assess what next steps were. Was told 90 min for oil +/- a little extra for the camera. My data was nowhere in the system - I bought this car from this dealership < 6 months ago - poor form. No updates while I waited 2.5 hrs. While in the waiting room I heard interactions with no less than 5 other customers - not a single one was satisfied - there were multiple, long "negotiations/explanations" happening. My car was pulled up - I waited another 10 min for paperwork. Once paperwork came I was asked to sign it. When I asked about the camera I was told that the CSR needed to get someone to talk to me. Waited ANOTHER 15 min, only to be told that my < 6 month old car's back up camera "just isn't working" and they will order the part but I that I need to be prepared to wait for 4-8+ hrs. No explanation WHY this problem has occurred, no apologies. Now, everyone was polite and kind and trying but HOLY COW! I owned Kias for >10 years and NEVER had anything like this happen. Not feeling the love Pohanka Chevy...

Very fast a friendly.

Bryant Burrill is my go-to guy for Pohanka service for my 2017 Impala. Bryant is courteous, kind, and willing to work with customer requests. More customer service businesses should have a Bryant working in their business. Bryant is a top asset to Pohanka, he deserves a raise and a bonus. Because of Bryant, customers like myself trust Bryant and always return when Chevy services are needed. I highly recommend asking for Bryant Burrill if you need honest and trustworthy service for your vehicle.

It was quick and easy. Sophie was knowledgeable and asked what features were important to me. Got the exact vehicle I was looking for at the price I wanted to pay. Highly recommend.

Great job

The very best dealership service in the area!

Great service as always.

I brought my car in on a Friday morning and the service representative (Cristian) was friendly and said it should be finished by the end of the day. When I didn't get a call on Friday, I called the dealership on Saturday and the helpful lady said she would go look and try to find out whether it was finished. After 5 or 10 minutes of looking, she said she couldn't tell if it was done, but would look more and call me back. There was no call back on Saturday. On Sunday I called the dealership again and Cristian explained that the person doing the service couldn't finish on Friday and it would be finished on Monday, and that they would let me know when it was finished. On Monday after noon they let me know it was finished and I asked to arrange the transportation service to pick me up from work at 3:45pm. Cristian said he would do that. I waited outside my work for 25 minutes but was not picked up, and Cristian was not able to answer text messages or phone calls during that time, so I called a taxi to pick up the vehicle instead. To make matters worse, when I got home and tried the newly replaced power liftgate, it still sagged about 10 seconds after it lifted. That was the reason for bringing it in, and I was hopeful that the expensive fix was worth it. Now I'll try to bring it back to the dealership one day soon to get it repaired again. Bummer.

There to get a 2nd FOB that I did not receive when I bought the 2024 Colorado. Since the sales man had no recored of whether the FOB was received during the sale of the truck, I paid $502.00 for fob and installation. The quality of the work was fine.

Fantastic service and greatly appreciated all the follow ups on my questions

I rate a business on how they respond to problems. There was a problem with the repair of my truck, but it was not the result of the dealerships work. You fixed it and handled an upset customer courteously.

Efficient

I was able to get my vehicle services in a timely manner. Very pleasant service technician.

Very good customer service. RJ was extremely helpful getting my truck in and out. Thank you for everything

Service was awesome. I didn't have to wait long, nor change my holiday schedule. I appreciate you being open on Easter Sunday. It was an easy, painless experience

Everything is wonderful

Excellent service

Sachin my sales consultant was excellent and he explained each and every aspect of the vehicle , process was so smooth and he was nice . Kudos to Pohanka Chevrolet and Sachin !!

Quick!

My wife took our vehicle in for service. She stated that the experience was excellent. Very pleased.

Stopped by for safety and first oil change since buying my 2024 equinox. Bryant greeted me. He’s always so nice and upbeat. Not only does he take care of our personal vehicles, but my husband‘s company vehicles. Everyone at Pohanka has always been awesome. We have been customers there for over 25 years.

Timely communication- thorough cleaning after service completed

Took the truck right away, kept in communication. Good experience.

You guys are always the best!! Clear communication, keep me updated through out the process. Worked to find the best tire for.my needs.

Mixed bag, honestly. The sales team is very young and inexperienced, and doesn't really know their product. While my salesman was nice, he was very resistant to show me different options, instead pushing one of the vehicles on the lot very hard. The finance team offered me one price, and then found an "error" where one discount didn't apply and gave me a higher price. Bait-and-switch. I signed most of the paperwork, but couldn't finish due to being in the process of moving: I intend to come back in 1-2 days and take delivery. Now, I've discovered that the salesman misrepresented the available options - he told me there was no gas engine bigger than the turbo four, when actually there are two eight-cylinder options as well. So, I may walk out on the deal. The best part about this was the 0% financing, which is really the only reason why I might still buy the truck. When I go back, I expect them to make a lot of this right. We'll see what they choose to do.

Everyone involved with my oil change and tire rotation were great help and communicated through the process.

The gentlemen who helped me was extremely helpful and knowledgeable.

It was not what was expected.

From the check-in to the pick-up, the entire engagement was prompt, courtesy and quality workmanship. Thank you!

My Advisor (Cristian Reyes) went above and beyond from beginning to end very impress attention to details and listen to everything i had to say.

Quick and efficient. Very customer friendly.

Convenient, reliable, no pressure, all around good job

Took auto in for VA safety check. Service agent said it would be a hour to an hour and half, said I would wait in dealership until service was complete. After hour and a half I asked for a status update and was told I was next in line. 45 minutes later I was told service was complete and auto would be brought up. Waited for it for 15 minutes no car. Went up to cashier and asked about status. She checked and was informed car was parked in lot instead of bringing to me. Finally received car after two hours and 45 minutes in dealership. Not a good dealership experience.

The service advisor, Bryant is very personable and really makes the customers feel good about dealing with Pohanka Chevrolet. I highly recommend both Bryant and Pohanka.

Great service as always

Cristian is the best person to work with

It was great. My service advisor was friendly and communicated things clearly. Service was prompt.

Bryant is always the best!

Even though I am very unhappy with a transmission failure at 86,000 miles on my Tahoe, I am very happy with the service department of Pohanka Chevrolet. I would call out Brian in Service and Anuj in sales, for jumping on my problem and turning around my car one day. This was helped by all the material needed for the repair, being available at the site.

Very Inforative about addressing service needs on vehicle.Great communication with service advisor. Advisor is pleasant and professional.

My service advisor Jeffery Bustamante and Service Lane Manager Bryant Burrill did a really nice job handling my service.

Convenient hours. Friendly and professional staff. Shuttle service is a huge benefit. Adam Lebo is top notch. Great service section.

Quick and eady

Great price on corvette but trade value was really low

I came to Pohanka because I needed to replace my chevy cruze because of an engine issue. I was looking for a used car when Caleb Mcbride helped me. Caled directed me to a new chevy trax. The price was good and the whole experience was very pleasant and friendly, and professional. Shout out to Caleb and Stephen in finance.

Left uninformed. Took an excessive amount of time with no updates. Did not address one of the reasons I came in.

It was great

The staff who write service orders are the best, especially Bryant Burrill

Excelente service

Service was great, Adam was very helpful

Christian is a greatest service writer professional

Great service as always.

The vehicle was ready in the amount of time quoted, but than it sat in the pickup lane for over 30 minutes because the service advisor disappeared and had not yet completed the write up. I can understand (just barely) it taking 90 minutes for an oil change/rotation at 5pm but then to cost me another 30 because folks can't task share is poor. I've been a pohanka customer since 2010 and it's gone downhill ever since and I don't know why I continue to come back.

Everyone was helpful and it was a smooth process.

The experience was generally pleasant, although the salesman was inexperienced and had to go talk to the sales manager too often. Also, I indicated that I wanted the base model, LS, of the Trax and they kept pushing the RS (did not even bring the LS from the lot until I firmly refused an RS!). This dragged the process out and cost your rating at least one star.

RJ did a phenomenal job facilitating the servicing on my Chevrolet Tahoe and the mechanic who repaired my vehicle did phenomenal job as well. I do not have any issues on the work performed.

If I could give a zero, I would. This visit was a series of errors,mishaps and poor customer service.On previous visits the representatives were much more engaged,knowledgeable and considerate.Jeffrey made excuses from start to finish over our concerns.In addition to the oil change/tire rotation we had a concern with what appeared to be rust on the Tahoe lighted insert on the floor board.Jeffrey blamed us right away and said we spilled something.He got a more senior service member and they disagreed with him. Christian Reyes looked into it and Chevrolet will be replacing the defective parts under warranty.The truck isn't even 2 years old.When my Tahoe was returned to me there was approx.a 1 to 1 1/2 ding in the middle of the drivers side door.Christian Reyes reviewed video and admitted fault.The dealership is paying to have it fixed.We then noticed metallic binding under the rear driver's side tire from boxes that were opened just outside the drive thru.We moved out of the drive thru service area and found it was not just the binding but a large screw had penetrated the tire near the side wall.Mr.Reyes tested for a leak, then brought the truck back into the bay.The tire could not be repaired,none were in stock and one had to be ordered.We had to drive out again today to have a new tire put on.We do not live in Virginia, we are just outside of Annapolis.It's over an hour drive to return to the dealership.We had to contact Jeffrey to see if the tire had come in,Jeffrey did not get on the phone for the inquiry and any subsequent phone call today.We had to wait on hold while other service reps answered our question.Jeffrey did not prioritize getting our vehicle serviced today.We waited over an hour and a half to have the tire put on.Jeffrey's attitude was that of unconcern that we were there even though NONE of this was our fault.We will be reviewing the "fine print" of the service contract and see if it can possibly be transferred to a local dealership or not bother coming back for service.It's not worth the gas,time and effort to be treated so thoughtlessly.Mr.Reyes tried to correct the wrongs,but the carelessness of the staff has caused a ton of unnecessary grief and a lot of wasted time.My past experiences with the service department have been very good. Yesterday's was a total fail in customer service.We bought our Tahoe from Pohanka because of the attentiveness of our salesman, Jonah.Makes me rethink that decision for the future.

Cristian was extremely helpful and had personal experience with Ally warranties. I had excellent service, continuous updates from him and assistance with a rental car.

I always have an excellent experience with Pohanka Chevrolet. The people at the service station (this time I had the pleasure of working with Asad) are polite and communicative, and the folks in the garage always take care of me :)

The person who helps me is professional and friendly.

Really great service at Pohanka. Never had any issues here.

Caleb was great! Very knowledgeable on the vehicle and showed me around the location. The management team above him were very pushy almost too pushy. After purchasing my vehicle I noticed the passenger seat had some slight damage (puncture type hole).

Caleb treated me honestly and with integrity. Caleb listened to what my vehicle needs were and what I was able to pay monthly and made it happen. Everyone at Pohanka Chevrolet that I delt with were sincere, trustworthy, and respectful. If you're looking for great deals with great people, make your first stop Pohanka Cheverlot.

Excellent customer service and availability of service hours. These guys are the best!

Adam is always a huge help and he explains everything very well. He works with me to find the right coupons which is another reason I get all of my maintenance at Pohanka Chevrolet. It's one thing to buy the car there, it's another to keep coming back for service!

Very fast and good service

Adam led the effort. Great communications from start to finish. Even a car wash on the Silverado!

The team at Pohanka Chevy is great! Everyone I interacted with was professional, friendly, and genuinely attentive throughout the car-buying process. While purchasing a car is notoriously time-consuming, I was on a tight schedule, and the team went out of their way to accommodate me. They expedited every part of the process they could control and remained focused on ensuring I had a positive experience, especially when they noticed I was feeling concerned, impatient, or frustrated. What stood out most was that there was no pressure or haggling. They listened carefully to what I wanted and delivered exactly that. I appreciate their respect for my time and preferences. If I'm still in the area when it's time for another vehicle, I’d absolutely return. Special thanks to Stephen and Caleb for their exceptional service!

The service was fine, I'm just upset at the reliability of my 2019 Tahoe because I have been in for service three time in the last month and spent over $5000.

Excellent customer service.

Is good

Friendly service and I was kept well informed

Estimated turnaround was right on the money. I was happy with the service and the people I worked with.

Caleb and Marcus was excellent salesmen explaining and walking my wife and I through every step in the process. We are so satisfied with the speed and accuracy of the process.

Roderick, vehicle driver, mechanics and cashier were very supportive, professional and curtious. Clean facility, great maintenance schedule, the best schedule I've ever known. Keep up the good work Staff!

Na

I came in for an oil change and to get my emissions done. I also was asking about getting new tires. I came I. On my only day off this week. I am very thankful for the hours of operations for this dealership!! So I had my oil done . Then they parted my truck in the back. I could see it from where I was sitting. It sat there for over 20 min. I then did ask if everything was ok. They said all was finished and just forgot to bring my truck to the finish line. I then paid and went home. When I got home I was curious if the emissions got done cause I didn’t see any paper work for it or any info about it in my paper work. It ends up it was not done. I then came back Monday morning to see if I could get it done. I took off the behind part of my work shift ( I work commission, so if I am not working, I’m not making any money) So after getting there early , I made it and was 2nd in line. Then when the service center opened, I was told the emissions tech wasn’t in that day. So I ended up going to another place to get it done. I don’t feel too horrible about the experience cause all other times I have come, EVERYTHING is always good!!! So a one off is all good

Best service

The antenna cover came off my 2024 Traverse. The part was ordered and installed. But I didn't notice it right away that the cover was loose. It would have come off on the highway or in a carwash. I had to return and leave the car for the installation to be completed. After the return the tech was able to find some adhesive to ensure the cover would not come off during regular driving or washing.

Jonah was very professional and polite. There was no pressure and he was very informed on the corvette.

Bryant was very upfront and honest and treated me with five star service

Professional

Wanted to see a problem that I have noticed over time be fixed during the time of service. The problem with the car did not get fixed. I feel what was recommended may have been well past due, but was not what was causing the problem with the car. It would be good to have the car back in and have someone actually drive the vehicle to see just what I described. I paid for a proper diagnosis, but the problem continues with the car.

Everything was taken care of to my satisfaction.

Overall, a great experience, not too pushy except when it came to trying to sell us the extended warranty stuff continuously said no, but they still push a little bit but overall, it was a great experience

My oil change went very smooth. Adam communicated with me what was going on. Checking out was very prompt and friendly.

Bryant is efficient and always make all the visits for both trucks uneventful

I’m happy to share that the experience was smooth and professional. From the moment I walked in, the team was welcoming and attentive. A special shoutout to Caleb who made the process stress-free and efficient. I told him exactly what I wanted and he helped me find a car that met my expectations and budget. The financing process with Steve (I believe that was his name) was also pretty straightforward. It took more time than I thought it would since I did my own financing, but ultimately worked out well, and I appreciated that there was no pressure or gimmicks—just genuine support and guidance.

Oil change was completed quickly.

Dealing with Ian was the most pleasant dealerships experience in an extremely long time

Excellent, timely A/C service mgt by Adam who ensured my wife knew exactly what parts failed and provided an accurate time and cost of repair in spite of busy service department. Thank-you.

Customer service was great from start to finish.

If it weren’t for salesman Donnie, we wouldn’t have purchased our brand new vehicle. He was, patient and informative and thoroughly attentive throughout the entire process. He was also very knowledgeable about everything that was new to us about the vehicle and it’s associated features. He is definitely as asset to Pohanka Chevrolet and any recognition he receives is well deserved.

I was able to lesve my vehicle for service without an appointment. The service was completed before closing.

Dealership staff was easy to work with and answered any questions I had.

In and out quickly

Anuj was very helpful, listened to exactly what I was looking for and was able to provide it.

It was good.

Great service experience. Highly recommend for all your service needs

I hate going to dealerships on my own. I had a pretty good idea of what I wanted and I knew before walking in that I needed a reliable vehicle. Sophie helped me through the entire process. She made sure that I walked away happy. She made the process stress-free for me and I absolutely love my 2025 Chevy Equinox EV

Appreciate the Service Managers not always pushing the upsale, but rather just taking care of the maintenance requested in an expedited mannor

Fast service without an appointment, for an oil change.

Service advisor knowledgeable and polite. Always bring my truck here for service.

Pohanka Chevy is the only dealership I trust to service my 2016 Torch Red Corvette Z51 Coupe. This is directly attributable to Bryant and Donnie.

I had pleasant experience at Pohanka Chevy auto service center all around! Much appreciation.

From my 1st call to dealership they seem very open to my concerns working to put me a team that valued my position. The sales consultant that I worked with 1st listen to understand what my requirements were and didn't push to add things I was not interested in, as I said he listen. I ha e bought many cars over the years and would recommend highly your team.

No down payment Everyone else wanted one

Respectful and pleasant

Excellent service, real easy just drive in and they do the job right the first time. Asad my service advisor or great to work with

Ian and Muhammad were great to work with!

Your Advisor (Jeffrey) was pleasant, confident and good sense of humor. And when so needed to amend my work order Jeff took care of that request quickly via text. That was very efficient.

The shop was busy but handled my vehicle within the promised time frame

Although I was not happy about the flaw in my new vehicle, the problem was handled promptly. The service tech was aware of the potential problem and was confirmed and repaired with no cost to me.

Adam alwaysngreats me and takes carenof my truck

Pohanka Chantilly has always provided me excellent service.

Repair cost Did not explore other repairs alternative

The service was great

The staff is professional and polite. There was not any additional suggestions to things I may need for my vehicle. I went for an oil change and that is what I received without anyone trying to sell me anything else. Examples - cabin filters, wiper blades, ect.

Great helpful staff, always willing to assist.

I was there for a oil charge and went smooth ot takes a little time but I got you and a busy time so its ok

Great walk/in service experience; thanks Chris. In addition, thank you for the reminder on the follow-up maintenance items.

From beginning to end very stress free great experience

I had no appointment and they took care of my service very quickly.

Rob and Jonah were great.

Great customer service. Know what they are talking about

Bryant Burrell is truly an example of what customer service should be. He is the reason I bring our vehicles to Pohanka 25 miles away when there is a dealership two miles from my home.

I made an appointment online but when I arrived I was told you don't take appointments. It's just basically walk-in. Nevertheless Kurk was courteous and I was satisfied with the experience.

Prompt and fulfilled my request

Be there at the service I asked for and they check for additional service and also gave me an estimate on tires and brakes that I may need service soon. It’s always a pleasure to visit Pohanka Chantilly.

Very friendly and timely

Cristian was very attentive and helpful.

I have been bringing my car to you for service since I bought it, nearly 10 years. The staff is wonderful, Bryant is fantastic! Always a good experience. Thank you!

Adviser was very professional

I brought my car in because there were several warning lights on my dashboard, the tech couldn’t find anything when he checked but assumed it was battery. He said to do the inspection/ oil change and check the other issue it would be about 3 hours. I informed him I am the only driver at my home so I would have to wait for it. I got a text from my service person but I missed the call about replacing my battery and it was an hour before he called again. It was unclear if the battery was actually the problem but it was recommended to be fixed. I waited 5 hours for my car and got in a the message on the screen said “service suspension system”. I did not have time to go back but I’ll need to return soon.

All went well with the servicing of my vehicle. Asad and Jeffrey did an excellent job with providing me information and keeping me informed on its status.

Service was quick. Team seems very organized and efficient

Been bring our vehicles here for twara and the communication after we approved the work was terrible. Multiple text messages and calls went unanswered. Finally I jist came tonthe dealership at 8:30pm to inquire what was going on and was told .. "car is ready" Needed back that that night as we were leaving early next morning so that worked out but the lack of communication was very unexpected

Fast and easy buying experience. Thanks.

Excellent customer service

Oil change, tire rotation, and fluid top offs. As usual, all done quickly and professionally with coupon discounts applied. Pohanka among the best.

I have been a customer of Pohanka for 35 years because I can always count on friendly and professional service.

Brought it in for an issue with the taillight, was told a bulb was replaced. Paid hundreds of dollars for this service. Taillight is still out and now I’m being told that it will cost $1,000 to replace the whole light. Seems like someone could have caught this and informed us so we could get it right the first time.

Although it took over six weeks to obtain the required part, I was placed in a larger vehicle and kept advised of the status of my vehicle.

Just an oil change.

From the time I showed interest in the new Tahoe until I signed the paperwork with the finance office, the whole process went in a highly professional manner. Mr. Donnie Rowe-Williams made sure I received the best service as he guided me throughout the complete car buying process. Major kudos to him and the entire Pohanka team.

I didn’t receive any notification that my vehicle was ready for pickup so I called after 3pm and upon arriving I found out that my paperwork was dropped off to the cashier at 10:30. Prior to leaving I asked one of the service team members for assistance to discuss my wash/wax and the first thing he tells me is that he’s getting off in the next 15 minutes to let me know that he could assist if it would be within those 15 minutes. My question was whether or not Tire dressing is included in the was and wax and he did let me know that the customer needs to make that request when requesting the service. Lastly, I would like to discuss what was actually done with my recall inspection and did it include an oil change?

Needed tires, said the tire on the estimate was my tire and it wasn't. Called back and text for a return call that never happened. I've been using the same dealership for service for years and it's gotten worse every year. Sales has as well

Great service

Only stopped by for minor maintenance. Great service as usual. The tech found some front end problems which need attn now. My service advisor Destany Foreman has me scheduled for later this week. That’s why I have confidence in your shop.

I want to start by stating that I hardly ever give poor reviews, but I do review organizations very often as my Google reviews would indicate. I will likely spare your dealership of a poor review on Google given my local guide status. To begin, you all did such an amazing job on my new tires that I had to come back and honestly thought your dealership would be the one that I attended moving forward, but the poor communication from my visit was very hard for me to accept. I dropped off my vehicle early in the morning on day 1 and understood that there was a 24-48 hour turnaround for a diagnostic. That was fine. Well after 48 hours, I still didn't receive a call back and ultimately I chose to call myself. I was told that there was no update, but if I waited for the next day, my tech advisor would give me an update. I waited and still had no call/update. So I called again--now 72 hours went by... I was told that the tech couldn't find anything with my water leak in the cabin (out of the vents in the back and the OnStar panel in the front. I decided to wait for the next day understanding that this was a tough issue to find. I was given a good answer on fixing a secondary issue that I had (tire pressure loss)--that was great and I said please move forward and fix that. Now 96 hours passed and I still didn't get a call back. I decided to call again and was told that my secondary issue was good-to-go and they couldn't find my leak. OK. I told them that I would just come get my truck. I kept my truck with your dealership for 96 hours, didn't receive any proactive calls about my status at all. I now see a scratch where they clearly removed the OnStar panel at one of the leaking points and didn't inform me. I had no resolution on my leak. I honestly don't know if the tech actually did a diligent job on inspecting my truck. I understand that this is a tough issue, but no communication until I called, a scratch on my OnStar panel, and no possible solutions for my leak is tough to swallow considering how much having my truck being out for service inconvenienced my family. No loaner was offered either. I asked after the 3rd day and was told that there were none. OK. I'm only giving 2-stars versus 1-star because I did enjoy Destiny's approach in the beginning and the end when I came to pay. It was the only redeeming quality. I recommend not having a better response time if your dealership is going to allow a first-come-first-served policy for drop-offs and diagnostics.

Fast & excellent services

Very polite

My daughter has taken over the use of my car, that you guys have been servicing for years. I want her to take the lead and not have me do all of the talking. What I really appreciate is the Pohanka Employee, I believe it was Asad, asked her all of the questions; even though I was in the background. Knowingly or unknowingly, your employee keeping his conversation with my daughter helped her in learning to be responsible for the car. Thank you

Jonah Kemp was terrific and a great resource during this purchase.

My experience at the Chantilly Pohanka is always EXCEPTIONAL with BRYANT. I leave this dealership as a satisfied customer and will only return for future service when Bryant is working. THANK YOU BRYANT 💃🏿🤗

I dropped off my vehicle at the dealership for oil change and tire rotation. I was given a recommendation for additional services so I accepted to get one of them done on the same day. Towards the end of the day, I still hadn’t heard back from the dealership so I attempted to both text and call my service advisor but she did not answer. I visited the dealership again hoping that my vehicle was ready for pick up but there was only one service advisor working at that time and he told me that my service advisor had already left without giving me any update on my vehicle and he was not sure if my vehicle was ready for pick up. He advised me to come back the next day. I came back the next day and another service advisor told me that the additional service hadn’t been performed yet. I told him that I would do it the next time I visit, and finally after an hour of waiting at the dealership I picked up my vehicle. I understand that the time I visited the dealership was very busy, however, I wish that my service advisor communicated with me better. If I knew my vehicle was not going to be ready for pick up on the first day I would not have come back to the dealership wasting my time.

You open at 7 am, i was the first in line and it still took until 9:15 am. This is totally unacceptable and on top of it was way too expensive for an oil change and tire rotation. I will be going to my neighborhood shop from now on.

Thank you all for working with us and for always taking care of both of my vehicles. Pohanka Chevrolet is the only dealership I trust. Whether it is dealing with a brand new car with recall issues, or taking care of my beloved Camaro, I can count on them.

Brought in vehicle for TPM for the tires. Inspection revealed new tires also required. 1st, minor issue but shop only had 3 sensors on hand and had to go get a 4th. Would think you try to keep at least 4 as usually all 4 recommended to replace when 1 goes bad. So had to wait a while. Came in at 7am and left after 1. 2nd, the new tires looked like they were run through mud when returned to us. Don't understand why you wouldn't at least wash the tires clean of whatever substance is used in the mounting process. Looked like you guys didn't care. I've been bringing this truck loyally to Pohanka since purchase in 2018. The last two visits no offer to wash the car, especially after this service. The car was dirtier leaving the shop than when brought in. Realize cleaning is a cost that has to be managed, but at least clean off the mess your team makes.

Good experience . Very professional and friendly staff .

Caleb, Hunter and Muhummad were all great to deal with. Caleb, in particular, was patient and amazing over a 6+ week period to get us into a new Traverse.

After a sloppy or non-existent vehicle check-in (we were only asked for a phone number and the keys) for a recalled air bag replacement on Tuesday evening at 8:30 pm with Asad, we called to check on the vehicle on Wednesday late afternoon since we hadn't heard anything. The person who answered the phone in service couldn't find the vehicle in the system and forwarded us to a woman, who also couldn't find the vehicle. After almost 10 minutes and lots of questions about who we checked in with and when, she said the vehicle was only showing for Asad and not all service reps. She finally found it and said that they were still working on it and it would most likely be ready Thursday morning. We then got a text message about 30 minutes later saying our vehicle was in process. Then we got a call and a text a couple of hours later saying the vehicle was ready. We then got another text Thursday morning saying it was ready and asking for feedback on our service experience. By the time we got to the dealership at 6:30 pm on Thursday, the cashier couldn't find the paperwork. After lots of questions and about 15 minutes of looking around, talking to service reps and calling Asad, the cashier and a service rep had to reprint the paperwork so we could checkout. The experience was unnecessarily time-consuming and frustrating. The only positive is that we got the airbag replaced. But the fact the dealership couldn't keep track of our vehicle gives us no confidence in their service. We would never go back to Pohanka Chevrolet for service again.

great service

I brought my 2024 Equinox RS in for an oil / filter change and a safety inspection. The service was done right the first time, so I have no complaints.

Very fast

We needed a bulb replacement in a head light of our 2009 Malibu and were very pleased with the service. We were very disappointed with Chevrolet's design that required such an extensive disassembly to replace a head light bulb. Our Evening Lane Manager, Adam Lebo, was very friendly and accommodating. Thank you, John S.

The drop-off was quick and convenient. Adam Lebo kept me informed of the status of my vehicle throughout the process. The repairs were done in a timely manner at a cost lower than I expected. I used the shuttle service for drop off and pick up. Adam Lebo is the best in the service section.

The sales person, Anuj Bharadwaj, was very helpful. He explained to us how to use all of the Apps in the car, making sure we understood. He helped us to download the Apps we would need, to our phone. It was a very good car buying experience.

Jonah and Hunter were fantastic to work with. I went to multiple Chevy dealerships in the area and decided to do business at Pohanka largely because of these two salesmen.

Dealership was clean and well organized but issue re occurred a few miles after leaving the dealership. I could not return since I did not have a way to return home or get to work today. I will return this week

very knowledgeable and kept me up to date on the repairs, and done in a timely manner Steve S

Adam was knowledgeable and courteous and truthful about my vehicle.

My experience was great during the purchase. Jonah and Stephen took great care of me. My only issue is I reached out after and no one reached back out to me. I have not heard back.

Caleb made this experience painless. I will be recommending him to friends

Fast and friendly service that leads us to drive a little bit farther from home for the great service.

Awesome had the help I needed

Clean facility Destiny, cashier, mechanics and hours are great! Hard working crew!

Everyone was superb except for the one lady, who, unfortunately, was given the most important job of taking care of our car "key". She was impatient and kept on making grunting sounds. Hopefully, we will never have to see her again in our future visits to your dealership. Bethany was clearly the best of all the people that helped us this day.

Brought the vehicle in for a recall notice and a couple of recommended service items. Service was handled promptly and without issue. Service writer Adam was professional and did an excellent job keeping me updated on the vehicle’s status.

I called to make an appointment. The person on the other end told me to bring it right in. So, I brought I right in, only to be told that the shop was booked up and I wouldn’t get my car back until the next day.

I have been looking off and on for a Tahoe for about 8-9 months. I kept looking online and noticed you had a couple on your lot. I was going back and forth from the Premier and RST. Ian Gustin ( sales consultant ) took me out to test drive both of them. In the end, the RST was the one I ended up going with. Ian was very patient with me, went over the features of both vehicles and explained everything to me. I'd definitely refer him to anyone looking for a vehicle at Pohanka Chevrolet.

We had an excellent, no-nonsense experience with Cameron. He was professional, patient, and straightforward throughout the entire process. He worked hard to get us a fair deal without any of the typical sales games.

Great service to include uber ride

A great visit on a busy day at the dealership! Safety inspection needed and nearing the end of the month. Adam was great and had my car in and out in under an hour. Amazing! That is why I go to the dealership best service and recognition for return customers! Have a great day!

My experience was great. The only issue is not being able to be provided a loaner while my car is being serviced. I do not live close to the dealership and cannot be left without a vehicle.

Quick service and information.

Experience was good, Yonathan was pleasant and addressed all of our questions. The only issues I have are: there is no mounting for the front license plate, Chevy should provide a solution for this, and when the preped my car and charged it they didn't return the charging cable to the vehicle. I have no charging cable now. I raised this with Yonathan and waiting for his reply.

I was greeted with warm welcome, and advised that of the routine maintenance my car required. Informed that service would be completed in 2 hours. I was on a tight schedule. Maintenance was completed on time and my car washed. Thank you for following through on the time frame 😀. Job well done 👏

Service done quickly and picked it up earlier than expected.

The work was done well! Bryant Burrill my service professional always conducts business as a professional. Thank you for the concern as well Bryant! But what I didn't like was having my dash cam unplugged again by a member of the service department staff while my vehicle was being worked on. I may not have even gotten upset if they would have called or told me that they were going to do that, and had my dash cam was still unplugged when I picked my vehicle up. It's all about respect of someone's property!

Problem was handled quickly and without concerns. Pohanka tech was very cooperative for a seamless experience.

Service technician was cordial when assisting me with taking care of my trucks service needs. That's why I continue to bring my truck in for service at 0700 at Pohanka Chevrolet.

Always have a good experience at Pohanka Chevrolet. I bought my truck there in 2015 and only get my services there. Building relationships.

I brought my wife's 2018 Chevrolet Equinox for a minor service. First, the service advisor, Jefferey Blanco Bust, was most unpleasant. I was repeatedly met with "We are very busy....", whenever I asked a question (four times). I was never asked if I had discount coupons. It was as if the service advisor was doing me a favor by servicing my car. Second, I find it ridiculous that I had to spend 2 1/2 hours waiting for an oil change and windshield wiper replacement (8:30am -11:00am). Third, $153.03 for that service is extremely expensive and outrageous. Fourth, I told the service advisor that I did not want a complimentary car wash, however one was performed anyway, adding almost 20 minutes to my wait time. In nearly 25 years of doing business with Pohanka Chevrolet, this is the most horrible experience I have had there. I do not expect to receive a response or apology, but do intend to take my business elsewhere.

9 days you had my car, with poor communication, and its not even fixed. I stalled out today a day after getting it back

Sales staff had excellent product knowledge and make the buying experience easy.

I have a very bad experience with the service advisor. He’s very rude and I’m trying to be nice with him. He keep me waiting in half an hour after the car finish from the service to have the bill and I don’t believe it never happened 10 years with the Pohanka. I give them the coupon that you sent it to me in the mail and I think he didn’t believe the coupon. I don’t know what happened to him. anyway, I pay whatever they said and they get a double bill. By the way, this is the last time I’m gonna deal with you guys because the server advisor there they didn’t know dealing with the customer .

Adam at Pohanka Chevrolet was able to get my vehicle in and out without much delay, and even better fix the emissions problem under warranty.

I brought my truck in on July 29th, which ended with a replacement engine through a warranty company 24 days later. When I picked the truck up on Aug 21st the gas gage was below empty. When I said I was concerned about even getting to a gas station, the service person we talked to said “ I don’t know what to tell you, I guess we could maybe go out $5 worth of gas in it.” We drove it across the street to the gas station and put 24.5 gallons of gas in it, my tank holds 25 gallons. When I brought it in it had a little under a half a tank, and per the paperwork the mechanics drove it several times during the repair process. I don’t expect a full tank of gas, but leaving it with half a gallon, after replacing the engine is ridiculous. Additionally the “service suspension system” warning came back on while driving it home the day we picked it up. As of Aug 23rd the check engine light is back on, and we’ll be returning it to Pohanka for resolution tomorrow.

Usually the dealership would call to confirm my pre paid service for oil change this time he was too lazy to do so. I probably will not come back for service

It was a bitter and sweet experience. My initial order for 2025 Corvette kept dragging and when I visited to dealership after 5 months to find out the reason for such delay, I was told that GM stopped producing 2025 model. I asked to cancel the order and get my advance refunded to me. Then another sales specialist Anuj saved the day and convinced me to give him a chance, and he will place a priority order. I am very big on timely communication, and he never disappointed me and kept me informed from that day on until I got my car delivered after another 3 months wait. The dealership delivered me 2026 model for the same price (after a short reminder of " Deal is a Deal").

Was told I’d be out in an hour but it was closer to 1 hour 45 minutes and they didn’t even wash my truck! Last time it took 2 tries to get my steering wheel straight after an alignment and it’s still not right.

From intake, Asad Ehsan was courteous and attentive to my request for 15,000 mile service on the 2024 Equinox. While biding time during the servicing, Anuj Bharadwaj passed through the waiting area and immediately spotted me, a 20+ year customer of Pohanka. Bought or leased, my choice of Chevys and their care, from Pohanka has served me well. Thank you. P.S. The cashier was efficient and professional in the explanation of the charges and credits. Regarding autos: Life is good with Pohanka service.

Buying a car at a dealership is not fun. The sales folks were good!

I reached out by email last Thursday asking if anyone could find me a Z 71 Tahoe. Aiden Hoover responded to the email within minutes. He was able to find a Tahoe at another dealership in the Baltimore area within 30 minutes and had it sent to Chantilly Friday night. He planned to service it Saturday morning and sell it to me that night. The vehicle was not delivered Friday night. Aiden took it upon himself to go get the Tahoe Saturday morning. The vehicle was ready that night. Mahamad, the Finance Manager I dealt with got me in and out within an hour. Everyone was fantastic. I have been buying vehicles from Criswell Chevy in Gaithersburg, MD for 25 years. I will be a Pohanka customer moving forward thanks to Aiden, Mohamad and the team at Chantilly. Thanks Aiden.

They are very professional. I highly recommend them

Bryant is always so wonderful to deal with. He takes the time to explain things and makes sure everything is done in a timely manner.

I was in an out. just for a state inspection. everything went very smoothly

Bryant was super professional. Explained everything included in my 45K maintenance. Car was serviced in a timely manner. However, when I got the car back, there was a persistent squeaky noise. I took the car back after a few days. Bryant was apologetic and got the issue resolved in a timely manner.

The service on our Equinox was fine; however, when my husband was there with his vehicle, he asked to speak to the general manager. The general manager was not available, so he left a message with someone to have him call. The general manager never called. That's unfortunate and disappointing. If you see this message, please have the GM call at the number provided.

Great dealership with professional staff and good coffee. No appointments no drama really appreciate the service I got I will be coming there for the future service of my Chevy suburban.

Prompt, knowledgeable, and courteous service from James P, my Service Representative. He took care of everything after my accident and also accomplished routine service without me even having to visit the dealership. Trust and honesty go a long way toward happy customers.

Adam Leno is a great service Consult! I can always rely on him to get my car serviced properly!!

Great experience Asad is very easy to work with, always looks out for my vehicle

Jeffrey, was quick to help resolve an leaking oil line for my 2017 Tahoe, the repair was completed in a few hours. Excellent work by the service technician ! Pohanka will always be my first stop for all my Chevy service requirements.

I really like that I can just drive in for service and get taken care of right away. No need for scheduling. Things happen suddenly and this makes it easy. Sometimes when I drive by, I remember things I need to get fixed and it’s great to have that flexibility. One suggestion: please have more cars in the showroom. I’d love to browse the new models while enjoying the cool air (or warm air) inside the store.

Everyone is very nice and do they do the best that they can. However this is the 3rd time I have brought my vehicle in to have the radio looked at and they still have not been able to fix the problem. Very frustrating

First, I'd like to recognize Anuj and Jhony from sales for providing an excellent job at explaining the car, telling us the process, and successfully guiding us through it all. Also, Steve in finance who dove into his part and got thing done quickly and efficiently. Treat them all well, they're keepers. As an aside, I came in for a VA inspection and oil change on our now "old" 2018 Silverado, I didn't get everyone's name, Adam was the service advisor, they did a great job too, the shop there has always been clean and efficient. IMHO, the Pohanka dealership is the best in the area and I've used most of them.

Everyone was friendly and helpful!

Caleb and Marcus were great from start to finish. They worked hard to get a deal that worked for me.

I have a problem The seat belt in the back seat doesn't work I did ask them in service department to fix it but they didn’t do anything

Extremely refreshing to have not one but two salesmen who were more than willing to jump through every hoop and get things prepared.

I was an easy sale. I came in with a mission to purchase a truck and that's what I did.

I brought my car to Pohanka in July 2025 for an oil leak. I spoke with the technician about the leak coming from the timing chain cover (which was replaced at Pohanka in January 2025). In less than 24 hours, the tech told me the cam shaft carrier has failed and would need to be replaced for $2500. I asked if this would be covered under my extended warranty and he told me he would submit a claim. After 3 weeks and incessant calling (due to lack of communication from the tech), I reached out to the warranty myself. No claim had been submitted. I reached back out to Pohanka and a new tech was assigned to my car. A claim for the cam shaft carrier was submitted to the warranty. It was rejected due to "the oil is seeping out, not leaking" and instructed "bring it back when it is really leaking, like a drip". Two weeks later, I take it to Lindsay chevrolet for a second opinion and it is then discovered the timing chain cover is leaking and it is bad. The whole right side of my engine compartment is covered in oil and they have to top it off with more oil. Lindsay instructed that Pohanka needs to fix/replace their work. I take my car to Pohanka and a claim is submitted to the warranty. After a week with no information from Pohanka, I call the warranty place who tells me they've approved a claim and pohanka is fixing it. Another week passes, Pohanka calls me to tell me my car is ready for pick up. Upon picking my car up, I see the coolant tank is basically empty. I asked them to fill it up since it is on the claim. This entire project took 3 months.

Highly professional, and my car was back the next day. Great follow-up and customer service - thank you

We had an outstanding experience working with our salesperson Cameron Ward during the process of buying our truck. He answered all our questions, guided us through the options, and made sure we felt confident every step of the way. His professionalism and friendly attitude made the whole experience smooth and enjoyable. Highly recommend!

Got me in and out ahead of my deadline. Appreciated it very much

My experience on 9/22 with my service advisor was horrible. There was barely any communication with the progress of the work being done in my car. I got there after 5pm and didn’t leave until well after 8:45. I go to this dealership for All my car needs. I’ve had a few issues in the past, but not like this. I eventually asked to speak to a manager and told him what was going on.

As always, nothing but the best service!!!

I brought my car in to get the AC fixed, but then it started working again. So I canceled the appointment and then later in the day it went back out again. Destany let me come back in and get my car fixed. The bearings in the blower motor went out and I needed a new one so they put that in and it’s working fine now thanks for a really good service.

My family and I drove 12 hours to get truck. My experience was wonderful. When I had questions they had answers. They didn't try to bully me into buying stuff I didn't want or need. My sales man was very knowledgeable about the entire process. I would wish the car was detailed when I got there. However, the did a full detail once I purchased the vehicle. I would highly recommend them.

I had a great shopping experience with Sophie and a good experience in finance with Stephen. Getting back to finance took entirely too long though.

Friendly, knowledgeable, expert auto professionals.

This was the best experience I've had buying a vehicle. Ty Ward and Marcus Mack are the BEST! Ty went above and beyond to answer my questions, go through everything related to the car and its features and kept me updated daily on the status of the car's arrival. Marcus provided excellent information with regards to the financing, balancing well a need to make sure I had everything I needed and in a timely manner. This was my first time buying from Pohanka but it won't be my last.

The salesperson, Caleb Lemmons provided exceptional service. We knew what specs we wanted in our new Equinox EV and he was able to offer us selections in no time. We ededed up getting not just 1 Equinox EV, but 2 of them for our family within a span of 2 days!! Kudos to Caleb! Thank you.

It was easy, professional and a quick overall pleasant experience

Nice and professional, helped put me at ease about making the purchase. Thanks to Marcus.

Serviced our truck quickly. We were pleased.

I purchased my 2006 Chevrolet Cobalt from Pohanka Chevrolet in 2006 and have been taking it in every 6 months, from October 2006 through April 2025, for complete 12-point inspections. In October, they do a 12-point inspection, oil change, and winterize my car. In April, I have been getting Virginia State and Federal Inspections and have passed all these years. Your service has been excellent, and I now have 61,000 miles, and the car is running very well. This past visit, my bill was $133.00, and I think that is fantastic. People always talk about how dealerships are very expensive when it comes to inspecting your car for problems. I have had no problems with going there every 6 months. I will keep coming every 6 months to your service department.

The service was done quickly and satisfactory.

Great customer service

James was the best service rep. I've had at Pohanka. I've has multiple Tahoe's in the past, that I've brought to be serviced at Pohanka. James listened to my concerns and addressed the problem. He has gained my confidence in the dealership and I will definitely, bring my Tahoe back for more service.

Was surprised of cost when picking up vehicle for 15k service. Was charged for balancing alignment and tire rotation.

Sale rep was very good and easy to work with. Paper work was on a table which was ok. Sales manager was very good too. Finance guy was easy to work with and was quick

Bryant is always so great to work with!

I took my truck in for an oil change and to replace one TPMS sensor. Was told at check in that they would take care of it. Once the tech took a look, I received a call saying that I should replace all 4 and it would be $200 each. I said no not at this time and after a few minutes I received another call saying that none of them are working so they all would need to changed out because they all communicate back to the computer together. Simple research tells you that you can just replace one if needed. While it is true that the batteries will eventually go bad, and will have to be switched out they all should not go bad while in the shop when 3 worked before taking it in. Seems like this is a scam or the tech did something wrong when programming/replacing it.

Bryant is great to work with to get my car serviced

Quick, well done and good coomunication

Great customer service 👏

Very good

Top notch service

Adam was helpful.

Good Service

It’s always the service was good quick and the work was done properly the first time thank you

Mr Kemp is a true professional

Good

We had some setbacks but Mr.Sexton got us through them.

Service is excellent and Bryant is wonderful to work with!

Came in for a State Inspection, they found problems and fixed it as quickly as possible. The service tech was great and kept me updated the whole way. My only 'ding' is not having a loaner car available.

Excellent customer service.

Everything went great a special thanks to Cristian he is always helpfull.

Always excellent service!! Friendly staff

Very efficient, clean, and the people are very nice. Bryant is very professional and helpful every time. I drive past other Chevy dealerships because this one is the best.

Dealer sold me four new tires, same brand, for less than Walmart. Tire change and oil change done quickly.

Staff was polite and professional. Sales person was knowledgeable and friendly.

A great experience

Very kind.

Brought my car in for an oil change, air filter, and wiper replacement and was told it was recommended to have my drive belt and 4x4 driveline service. I texted and called back asking to see if they could check with my warranty to see if would cover it and I heard nothing back for two days. I finally just showed up and grabbed my car. One of the worse experiences I’ve ever had at a dealer.

Great help by Anuj Bhardwaj.

A guy working in service department was so kind

Asad, Jeff and the techs were excellent. They identified a problem from prior work and went out of their way helping me detail the problem. I really appreciated their extra efforts helping me understand the problems.

Fast courteous service. Bryant was very forthcoming and upfront when keeping me updated with progress of my recent service.

very friendly and great to deal with

My service advisor James Rudbeck advisor provided exceptional service by resolving the issue and manage the situation in my satisfaction. He went above and beyond to identify the solution and provided me very detailed information of problem and path forward. He made sure I will get loaner car and can pick up my son from school on time. Great customer services. Very knowledgeable advisor and good person with wonderful personality and humor.

Bryant is always very professional, helpful and knowledgeable.

The service team was great and my advisor helped out a ton. They made sure the job was done correct with minimal hassle to the customer.

No appointment necessary for annual state inspection and biannual emissions inspection; fast and efficiently done. Appreciated service advisor’s attentive and friendly assistance.

All great - minor issue: service rep forgot to call me when truck maintenance completed. I was waiting right across from him - truck was ready at estimated 2.5 hours - but I waited 3.5 hours and when I went to check he admitted that he forgot to call and he was very apologetic.

Service advisor Adam kept me well informed.

The Rep (James) was outstanding.

Adam is awesome. He kept us informed and remained flexible. We got the car back quickly and in perfect working order.

Tires were installed in 1 day. Called in the AM and ordered them, brought my truck in early evening and the tires were installed by 8:00 PM

Thank you Pohanka for the excellent experience with Mr. James, he was so polite and courteous with our needs, and very professional indeed!

​I recently purchased a 2025 Suburban Z71, and my experience with Caleb was fantastic from start to finish. He truly made the buying process easy and stress-free.What impressed me most was how incredibly upfront and transparent Caleb was. There were no high-pressure sales tactics, and he clearly laid out all the pricing and options without any surprises or hidden fees. This honesty built immediate trust. ​In addition to being upfront, Caleb was extremely informative. He possessed deep knowledge of the SUV's features, technology, and specifications, explaining everything in detail and taking the time to answer every single question I had. I left the dealership feeling completely confident and well-educated about my new vehicle. ​If you are looking for a smooth, honest, and knowledgeable car buying experience, ask for Caleb, he's a top-tier professional!

Outstanding job by Andrew , sale car manager , Cameron , my salesperson . Very pleased with their professionalism and service . I would recommend anyone to but their vehicle there . Great Job Andrew and Cameron

Prompt professionally performed services. All repairs done right. At Pohanka Chevy, Jeffrey took great care of me and my truck.

Liked the idea in bringing my car in for service with out an appointment and getting back the same day.

It took two days to get a diagnostic, communication was bad. They did not provide a loaner vehicle and I was without a vehicle for a whole week.

Anuj's communication was excellent and he was beyond professional. I would definitely work with him again. The only issue I had was how the finance person presented an extended warranty. It wasn't being explicitly described as such and only realized I was on the verge of committing to something additional when the payment amount was $300 higher/month than what I had calculated. It needs to be explained directly as to what it is and the cost outlined side-by-side in comparison to your standard amortization payment.

All interactions with Pohanka staff were excellent.

Great job by service rep Destiny.

I had an excellent experience buying my Tahoe from Pohanka Chevrolet! My salesperson, Andrew Dade, made the whole process quick and easy. I was able to complete everything over the phone in just one day, and when I arrived, the car was ready and waiting for me. Outstanding service from start to finish — highly recommend Andrew and the Pohanka team!